Fergal Reid

VP of AI, Intercom

Published Mar 14, 2023 8 min

Introducing Fin: Intercom’s breakthrough AI chatbot, built on GPT-4

Intercom AI bot

Published Jan 31, 2023 10 min

Announcing Intercom’s new AI features

Intercom AI features announcement hero

Published Dec 9, 2022 50 min

Intercom on Product: How ChatGPT changed everything

Published Oct 13, 2020 12 min

Building Resolution Bot: How to apply machine learning in product development