How do you ensure happy customer relationships at scale? By creating a Customer Success team to look after your customers post-sale.
Latest posts by Fiona Lee
Product & Design 11 min read
Simply signing up users means nothing if you’re not helping them understand how they can actually achieve what you’ve promised.
Marketing 13 min read
Even the best businesses in the world lose customers. That’s why you need to find a strategy to steadily bring in new customers in order to survive – and thrive.
Marketing 36 min listen
In a crowded marketplace, defining your ideal customer and positioning your product is not a one-and-done deal. And the work involved to get teams aligned on who you’re selling to and how you’re selling is not to be taken for granted.
News & Updates 10 min read
It has been a year of extraordinary growth at Intercom and here at Inside Intercom. Here is a collection of highlights and insights from 2018, from our blog posts to our books, our podcast to our microsites.
News & Updates 1 min read
SaaStr’s Harry Stebbings recently interviewed our COO about her journey from Intuit to Intercom. Their wide-ranging conversation touched on everything…
Product & Design 26 min listen
As Box’s Chief Product Officer Jeetu Patel sees it, they’ve grown from apps into platform companies – finding new ways…