Franka Martinovic

Director of Customer Support, Intercom

Published May 8, 2026 7 min

How we turned support into a revenue engine at Intercom

Published Jan 26, 2022 9 min

This time, it’s personal: Redefining automated support in the modern age

Published Sep 7, 2021 7 min

Give your support team more input with this decision-making framework

Published May 11, 2021 7 min

Cutting the cord on inappropriate customer conversations