How do you ensure reliable software delivery right now, when your teams are suddenly distributed and your customers are facing new issues? The answer, we found, was by relying on our principles and processes rather than trying to reinvent the wheel.
Latest posts by Jess Connor
Engineering 9 min read
Every engineering organization is faced with the same question – what do you do when the unexpected happens and something goes wrong? Here’s how we implemented a brand new incident management process during a critical event at Intercom.
News & Updates 6 min read
Allyship, inclusion policies, celebration and acceptance of LGBTI+ employees are hugely important for companies. So this year at Intercom we’re trying something different to reflect that.