Latest posts by Karen Church
Fast growth means we’re trying to answer questions that constantly change, which is why we’ve created a new function called Team RAD – Research, Analytics, and Data Science.
News & Updates 4 min read
Right now, businesses are not just waiting for their customers to check in – they’re leaning on automation to proactively communicate with them. Here’s what our data shows.
Product & Design 9 min read
Don’t mistake data for a dry collection of numbers – looked at in the right way, it offers an entirely…
Product & Design 6 min read
Analytics only matters if it drives the right decisions. Here’s how we optimized our process to deliver better product analytics…
News & Updates 4 min read
At Intercom, we’re always curious about how messaging shapes the way we communicate online with customers and website visitors. We’d…
