Karen Church

Published Jul 19, 2022 7 min

Building high-performing Research and Data Science teams with clear career paths

Published Mar 9, 2022 6 min

Intercom’s product principles: How we focus on delivering outcomes

Published Aug 3, 2021 4 min

Valuable insights: The principles behind our new research, analytics, and data science team

Published Apr 30, 2020 4 min

Measuring proactive communication in COVID-19 conversations

Published Sep 13, 2017 9 min

Searches, notifications & emoji: What data reveals about people

Published Jan 17, 2017 6 min

Product analytics: 4 ways to deliver better insights for higher quality decisions

Published Dec 9, 2016 5 min

Your customers have mastered emoji. Now it’s your turn.