
Measuring proactive communication in COVID-19 conversations
Right now, businesses are not just waiting for their customers to check in – they’re leaning on automation to proactively communicate with them. Here’s what our data shows.
Latest posts by Karen Church
Right now, businesses are not just waiting for their customers to check in – they’re leaning on automation to proactively communicate with them. Here’s what our data shows.
Product & Design 9 min read
Don’t mistake data for a dry collection of numbers – looked at in the right way, it offers an entirely…
Product & Design 6 min read
Analytics only matters if it drives the right decisions. Here’s how we optimized our process to deliver better product analytics…
News & Updates 4 min read
At Intercom, we’re always curious about how messaging shapes the way we communicate online with customers and website visitors. We’d…