Latest posts by Kate Sugrue
We’re excited to announce that Intercom has won three TrustRadius “Best of” awards in the “Live Chat” category of their Winter 2023 report.
News & Updates 3 min read
We are delighted to announce that Intercom has once again been recognized as among the best solutions in a number of Customer Service categories in the newly released G2 Winter Reports 2023.
Product & Design 6 min read
Most companies depend on cross-functional teams when building a product that delivers real value. Intercom is no exception.
Marketing 9 min read
Not all NPS results are the same – it’s all too easy to turn them into a vanity metric. Here’s how we do our NPS surveys at Intercom to make sure they are as insightful and accurate as possible.
News & Updates 4 min read
We wanted to find a way for our customers to share their expertise and maximize the potential Intercom has to offer. Today, we’re excited to announce the launch of Interconnected – our customer community forum.
News & Updates 1 min watch
So maybe you’re intrigued and excited about how automation is fast becoming driver for growth in your industry but you still don’t quite understand exactly what a Custom Bot is? That’s where Intercom’s Product Education team can help!