Not all NPS results are the same – it’s all too easy to turn them into a vanity metric. Here’s how we do our NPS surveys at Intercom to make sure they are as insightful and accurate as possible.
Latest posts by Kate Sugrue
News & Updates 4 min read
We wanted to find a way for our customers to share their expertise and maximize the potential Intercom has to offer. Today, we’re excited to announce the launch of Interconnected – our customer community forum.
News & Updates 1 min watch
So maybe you’re intrigued and excited about how automation is fast becoming driver for growth in your industry but you still don’t quite understand exactly what a Custom Bot is? That’s where Intercom’s Product Education team can help!
Marketing 6 min read
The phrase “cross-functional” is most commonly used to describe a team made up of people with different functions or skills….