Kelly O'Brien, Author at The Intercom Blog

Proper botiquette – five rules for designing impactful chatbots

Designing high impact chatbots that satisfy both your customers’ and business’ needs is a delicate balancing act. These five botiquette rules will help you strike the right chord between empathy and productivity.

Kelly O'Brien

Former Content Designer, Intercom

Product & Design 24 min watch

Communicating the value of content design

There are a lot of mysteries, and misconceptions, surrounding content design. In this talk, Kelly O’Brien attempts to demystify the discipline.

Kelly O'Brien

Former Content Designer, Intercom