AI & Automation
5 min read
How do your customers feel about AI chatbots?
Learn about our research into the most common attitudes to chatbots, and how those perceptions are changing now that AI chatbots are here.
Lynsey Duncan
Latest posts by Lynsey Duncan
Customer Engagement 9 min read
Best practices for designing effective and engaging surveys
Want to create effective, engaging surveys that capture – and act on – customer feedback? Here are our best practices.
Product & Design 6 min read
Understanding the “aha” moments in your product
We talk a lot about “aha” moments in products, that feeling of delight when you discover the value in a new app or service. But how do you identify and measure aha moments, and how do they relate to activation?