Latest posts by Mark Iafrate
We noticed three recurring themes in this research report outlining how customer service leaders plan to maximize existing resources while still meeting and exceeding customer expectations.
Customer Engagement 3 min read
Customer retention is critical to sustained growth. Discover a three-pronged approach to help you drive retention and reduce churn with insights from Intercom, Productboard, and Fullstory.
Sales 5 min read
Your sales reps’ time needs to be reserved for engaging with high-intent leads – but how do you do that in a way that’s efficient and reliable? Here are some tactics innovative companies are using to generate more leads and close bigger deals, faster with Intercom.
News & Updates 5 min read
We’ve listened to your feedback and built new features to make Intercom work harder for you – balancing the power to scale with a personal touch.
News & Updates 4 min read
We’re constantly listening to your feedback and have built 45 features so far this year to help you stay close to your customers.