Latest posts by Mark Iafrate
We recently partnered with Klaus, the customer service quality management solution, to host a webinar on how to build a modern, AI-first customer support strategy.
Customer Service 3 min read
We noticed three recurring themes in this research report outlining how customer service leaders plan to maximize existing resources while still meeting and exceeding customer expectations.
Customer Engagement 3 min read
Customer retention is critical to sustained growth. Discover a three-pronged approach to help you drive retention and reduce churn with insights from Intercom, Productboard, and Fullstory.
Sales 5 min read
Your sales reps’ time needs to be reserved for engaging with high-intent leads – but how do you do that in a way that’s efficient and reliable? Here are some tactics innovative companies are using to generate more leads and close bigger deals, faster with Intercom.
News & Updates 5 min read
We’ve listened to your feedback and built new features to make Intercom work harder for you – balancing the power to scale with a personal touch.
News & Updates 4 min read
We’re constantly listening to your feedback and have built 45 features so far this year to help you stay close to your customers.