Ryan Sherlock, Miles McGuire, Author at The Intercom Blog

Evolving Intercom’s database infrastructure: Lessons and progress

Engineering 5 min read

An update on the progress we’ve made since launching an overhaul of Intercom’s database architecture with Vitess and PlanetScale. Find out how PlanetScale Metal has changed the game, unlocking greater scalability, performance improvements, and zero-downtime maintenance.

Ryan Sherlock

Director of Engineering, Intercom

Miles McGuire

Staff Product Engineer, Intercom

Engineering 19 min watch

Making the best of a bad situation: Lessons from an Intercom outage

Hear the highlights (and lowlights) from a major Intercom outage, including what went wrong, how we fixed it, and the lessons we learned to prevent it from happening again.

Miles McGuire

Staff Product Engineer, Intercom

Engineering 9 min read

Building for the long-term: How we future-proofed our database architecture

When Intercom reached a certain size, it became clear that we needed to address database scaling issues. This is how we navigated the complex process of migrating to sharded databases.

Miles McGuire

Staff Product Engineer, Intercom