Miles McGuire

Staff Product Engineer, Intercom

Published Mar 11, 2025 6 min

Evolving Intercom’s database infrastructure: Lessons and progress

Evolving Intercom’s database infrastructure: Lessons and progress

Published Dec 20, 2024 19 min

Making the best of a bad situation: Lessons from an Intercom outage

Making the best of a bad situation: Lessons from an Intercom outage

Published Nov 17, 2020 9 min

Building for the long-term: How we future-proofed our database architecture

Database architecture illustration