Latest posts by Nadine Mansour
Product-market fit is critical for startups, but established companies also have to keep focusing on it. Discover a new approach we have devised at Intercom.
Customer Service 6 min read
As expectations grow and resources shrink, it’s easy for support teams’ workloads to become unwieldy, and often unmanageable. These workload management features can help.
Customer Service 3 min read
Reliable, up-to-date information is crucial to keep any support team running smoothly and efficiently. We’re excited to launch Intercom’s real-time dashboard – with one click, support managers can get a clear overview of what’s happening across their support team.