Latest posts by Nessa Morrissey

Growth 2 min read

Explore the differences between a help desk and a service desk, and see how both provide customer service for internal and external customers.

Growth 3 min read

Your customer satisfaction questions answered. Learn more about vital customer service satisfaction metrics like CSAT, NPS, CES, and churn rate.

Growth 2 min read

Find out how call centers work, how technology helps them operate efficiently, and how they contribute to customer service and the customer experience.

Growth 2 min read

What differentiates a lead from a prospect? Learn about lead generation strategies, tools, and see how marketing and sales both contribute to lead generation.