Nessa Morrissey

Former Content Marketing Manager, Intercom

Published Jun 14, 2022 9 min

What is customer relationship management?

What is customer relationship management?

Published May 26, 2022 4 min

What is first contact resolution (FCR)?

What is first contact resolution (FCR)?

Published May 26, 2022 4 min

What is customer onboarding?

What is customer onboarding?

Published May 25, 2022 2 min

What is an MQL (Marketing Qualified Lead)?

What is an MQL (Marketing Qualified Lead)?

Published May 13, 2022 3 min

What is a help desk?

What is a help desk?

Published May 13, 2022 4 min

What is the customer journey?

What is the customer journey?

Published May 13, 2022 3 min

What is a call center?

What is a call center?

Published May 13, 2022 2 min

What is customer lifetime value?

What is customer lifetime value?

Published May 13, 2022 3 min

What is a marketing campaign?

What is a marketing campaign?

Published May 13, 2022 3 min

What is a marketing funnel?

What is a marketing funnel?