Nick Smith, Author at The Intercom Blog

Introducing Workflows – the mission control center for customer service automations

AI and automation will be invaluable partners to support teams in the next generation of customer service. Today, we’re introducing Workflows: a better way to build and manage automations at scale.

Rati Zvirawa

Senior Group Product Manager, Intercom

Nick Smith

Senior Product Manager, Intercom

Product manager role changes - build for bigger customers

Product & Design 5 min read

Moving upmarket as a product manager: What changes and what stays the same?

As Intercom grows, we’re moving into new markets and serving new kinds of customers. For product managers, this means evolving to build for upmarket companies while ensuring Intercom’s long-standing customers remain at the center of what we do.

Nick Smith

Senior Product Manager, Intercom