Product & Design 13 min read
What makes Intercom different for Product people
A couple of weeks ago myself and some of my team sat down to talk about how we could attract…
Paul Adams
Latest posts by Paul Adams
News & Updates 2 min read
Please apply
A lot of people are surprised when I tell them that I had imposter syndrome at Intercom. I’d spent the…
News & Updates 4 min read
The future of our Operator bot is in London
Since its founding, Intercom has been based in Dublin and San Francisco. For our first few years we built our…
Product & Design 6 min read
Great PMs don’t spend their time on solutions
Over the past few years, we’ve learned a lot about building product at Intercom. Some things have worked really well,…
Product & Design 3 min read
To perform at your best, focus on goals not tasks
Busily ticking off tasks will not get you where you want to go. To really make progress, focus on setting goals that are both strategic and aspirational.
Product & Design 3 min read
Launch mode vs iterate mode
The things that make a product team successful when launching a product are exactly the things that will make them…
Support 6 min read
Rethinking customer support automation
In most cases, customers get in touch with businesses because they have a question they need answered, or a problem…
Product & Design 18 min watch
Why the next generation of startups won’t build apps
As a technology, the internet is young and changing. For all practical purposes, it’s only about 20 years old. For…
Product & Design 2 min read
When big meetings are better
In the early days of Intercom we obsessed about how many people were in meetings and constantly optimised for efficiency,…