
Product & Design 13 min read
What makes Intercom different for Product people
A couple of weeks ago myself and some of my team sat down to talk about how we could attract…
Latest posts by Paul Adams
Product & Design 13 min read
A couple of weeks ago myself and some of my team sat down to talk about how we could attract…
News & Updates 2 min read
A lot of people are surprised when I tell them that I had imposter syndrome at Intercom. I’d spent the…
News & Updates 4 min read
Since its founding, Intercom has been based in Dublin and San Francisco. For our first few years we built our…
Product & Design 6 min read
Over the past few years, we’ve learned a lot about building product at Intercom. Some things have worked really well,…
Product & Design 3 min read
Busily ticking off tasks will not get you where you want to go. To really make progress, focus on setting goals that are both strategic and aspirational.
Product & Design 3 min read
The things that make a product team successful when launching a product are exactly the things that will make them…
Support 6 min read
In most cases, customers get in touch with businesses because they have a question they need answered, or a problem…
Product & Design 18 min watch
As a technology, the internet is young and changing. For all practical purposes, it’s only about 20 years old. For…
Product & Design 2 min read
In the early days of Intercom we obsessed about how many people were in meetings and constantly optimised for efficiency,…