Product & Design 18 min watch
Why the next generation of startups won’t build apps
As a technology, the internet is young and changing. For all practical purposes, it’s only about 20 years old. For…
Latest posts by Paul Adams
Product & Design 18 min watch
As a technology, the internet is young and changing. For all practical purposes, it’s only about 20 years old. For…
Product & Design 2 min read
In the early days of Intercom we obsessed about how many people were in meetings and constantly optimised for efficiency,…
News & Updates 5 min read
Our new messenger marks the culmination of a year’s worth of work. We’re announcing our new messenger to help businesses…
Product & Design 6 min read
The most powerful thing you can understand when building a product is the motivations behind people’s actions. At Intercom we’re…
News & Updates 3 min read
Only a few years ago it seemed like Facebook and Google alone were battling it out to win the social…
Product & Design 2 min read
Starting from first principles is something we do a lot in our product and design process at Intercom. I was…
Product & Design 3 min read
Meetings can be fantastic or terrible. I’ve experienced some serious pros run meetings, and when they do, everyone feels great…
Product & Design 1 min read
Empathy – understanding another person’s condition – is a foundation of research in product development teams. But ironically, in communicating…
Product & Design 1 min read
If you work in a startup, a really effective way of thinking about your product roadmap is over three timelines: the…