Sign up for our newsletter

Latest Articles
- Featured in Latest Articles
  
  The Ticket: Unpacking the impact of AI on CX with PartnerHero’s Mercer Smith
  
  Liam Geraghty
  
  Audio Content Producer, Intercom
- Editors picks
- Watch and listen
  - Listen to our podcasts
  - Watch our videos
Customer Service
- Featured in Customer Service
  
  The ultimate guide to knowledge management in the age of AI
  
  Beth-Ann Sher
  
  Senior Knowledge Manager
- Editors picks
- Watch and listen
  - Listen to our podcasts
  - Watch our videos
AI & Automation
- Featured in AI & Automation
  
  There’s no going back – the new era of AI-first Customer Service has arrived
  
  Paul Adams
  
  Chief Product Officer, Intercom
- Editors picks
- Watch and listen
  - Listen to our podcasts
  - Watch our videos
Customer Engagement
- Featured in Customer Engagement
  
  The Ticket: Stacy Sherman on how to design customer experiences that drive loyalty
  
  Liam Geraghty
  
  Audio Content Producer, Intercom
- Editors picks
- Watch and listen
  - Listen to our podcasts
  - Watch our videos
Product & Design
- Featured in Product & Design
  
  Introducing ‘Off Script’, a new series from Intercom
  
  Eoghan McCabe
  
  CEO, Chairman and Co-founder, Intercom
- Editors picks
- Watch and listen
  - Listen to our podcasts
  - Watch our videos
Engineering
- Featured in Engineering
  
  10 engineering lessons from 6 years at Intercom
  
  Kuba Niechciał
  
  Director, Engineering, Intercom
- Editors picks
- Watch and listen
  - Listen to our podcasts
  - Watch our videos
News & Updates
- Featured in News & Updates
  
  Introducing Fin AI Copilot: Increase agent efficiency by 31%
  
  Alissa Tyrangiel
  
  Staff Product Manager, Intercom
- Editors picks
- Watch and listen
  - Listen to our podcasts
  - Watch our videos
Podcasts
- Customer Service 25 min watch
  
  The Ticket: Unpacking the impact of AI on CX with PartnerHero’s Mercer Smith
- AI & Automation 20 min watch
  
  The Ticket: Moment of truth – Fin AI Copilot in practice
- Customer Service 16 min watch
  
  Watch our Fin AI Copilot launch event
- See all podcasts

Search the blog

Explore More

Books & Guides
Discover Fin
Product Principles
Intercom on Product

Rachel Jamison

Former Lifecycle Marketing Manager, Intercom