Ruairí Galavan

Published Mar 6, 2019 3 min

Activating customers depends on unlocking the right steps

Published Dec 10, 2018 13 min

How to leverage in-app marketing to grow your business in 2023

Published Apr 4, 2018 4 min

Respect the inbox: How to improve customer communication

Published Mar 2, 2018 8 min

Marketing doesn’t stop when you’ve acquired a customer

Published Feb 20, 2018 7 min

C.A.R.E. – a simple customer onboarding framework

Published Jan 19, 2018 7 min

How we scaled product demos at Intercom

Published Dec 5, 2017 4 min

How to build a help center from scratch

Published Sep 19, 2017 7 min

How to reduce customer churn with webinars

Published Jul 28, 2017 10 min

How to bolster customer onboarding with video

Published Mar 31, 2017 6 min

Support tickets alone are not enough – it’s time to offer conversational support