Latest posts by Ruairí Galavan
We’ve written a lot about how to send the right message at the right time. And while timing is important, how many messages you send also plays a role in your customers’…
Marketing 8 min read
How do help your new customers get the best out of your product? Learn why it pays to market to your customers and how to help them succeed with your product.
Product & Design 7 min read
A well considered and well maintained onboarding funnel will grow your business. A leaky one could kill it. In software,…
Support 6 min read
If you want customers to stick around, you need to show them how to get the most from your product….
News & Updates 2 min read
Great customer support is all about empowering your customers to find answers when they need them. Today, we’re releasing The…
Support 6 min read
Helping your customers see the full value of your product is key to ensuring their loyalty, and webinars are one…
Support 5 min read
Most online businesses have done little to improve our most frustrating real life customer support experiences. Just like waiting in…
Marketing 11 min read
An effective messaging strategy is the bedrock upon which you can build customer engagement. Unless your customers value what you…
Marketing 6 min read
As your product evolves and changes over time, you’ll invest money and time in new features, big product launches and…
Support 6 min read
As your business grows and scales, it’s easy to lose touch with the problems your customers are experiencing, even the…