Intercom is built on principles. Defining and distilling these principles has been one of the biggest contributors to our ability to consistently build great products at scale – we hope you find them as useful as we have.
Latest posts by Emmet Connolly
Product & Design 10 min read
System design is a crucial early step in any project – it creates a shared understanding before embarking on the process of building. Here are our 6 key principles for successful system design.
Product & Design 29 min watch
Why is the technology industry so obsessed with the tools we build and use? This talk addresses how tools not only extend our abilities, but also how they shape the way we use those abilities.
Product & Design 11 min read
It’s an exciting time for product design, with a new breed of product-focused companies pushing boundaries and targeting customers higher up the market. Think of it as disruption from above.
Product & Design 25 min watch
We live in interesting times. Everything is changing rapidly around us, at a faster pace than ever before. This growth…
Product & Design 13 min read
The essence of design leadership is the inverse of what a lot of people might assume. More than adding new structure, it needs to be about subverting existing structures before they fail.
Product & Design 33 min listen
But in today’s world there’s tension between a very broad general purpose design system and an in-house design system for…
Product & Design 9 min read
The hardest-working designers – and some of their best design decisions – are the ones you don’t even notice. Have you…
Product & Design 7 min read
Here’s how the little-known skill of “active reading” can teach you how great products get built – and ultimately how…
Product & Design 4 min read
Product teams are made up of a mess of human emotions and motivations, but well-functioning teams can reduce that tension…