AI & Automation

Our latest articles and podcasts about artificial intelligence and how it’s transforming customer service

Published Apr 28, 2025 4 min

Pricing AI agents: What does ‘value-based pricing’ really mean for AI?

Pricing AI Agents

Published Apr 9, 2025 6 min

Train Fin to behave like your best agents

Train Fin to behave like your best agents

Published Apr 3, 2025 16 min

Gaming support economics: A guide to maximizing ROI in the AI agent era

Gaming support economics: A guide to maximizing ROI in the AI agent era

Published Feb 27, 2025 7 min

Transform gaming support: Give every player VIP-level service with Fin

Transform gaming support: Give every player VIP-level service with Fin

Published Feb 13, 2025 6 min

Build vs buy: The high bar for building your own AI agent

Build vs Buy: The high bar for building your own AI agent

Published Feb 13, 2025 48 min

Intercom on Product: DeepSeek, agents, and the future of AI with Benedict Evans

Published Feb 12, 2025 9 min

How Intercom ensures data privacy and safety in the age of AI

Fin AI Agent Data Privacy and Security

Published Feb 7, 2025 24 min

This is getting real: Welcome to the AI revolution

Des Traynor at Pioneer – This is Getting Real

Published Feb 6, 2025 5 min

From support to sales: Turn eCommerce conversations into customers with Fin

Turn eCommerce conversations into customers with Fin

Published Jan 28, 2025 6 min

Customer service trends as we know them are dead

The 2025 Customer Service Transformation Report – blog hero