AI & Automation

Our latest articles and podcasts about artificial intelligence and how it’s transforming customer service

Published Jan 31, 2023 30 min

Our grand experiment with GPT and generative AI

Published Jan 31, 2023 10 min

Announcing Intercom’s new AI features

Intercom AI features announcement hero

Published Dec 9, 2022 50 min

Intercom on Product: How ChatGPT changed everything

Published Nov 22, 2022 14 min

Automated customer service: Support your customers more efficiently and effectively

Automated customer service: Support your customers more efficiently and effectively

Published May 10, 2022 9 min

Marketing chatbots: The marketer that’s always on

chatbots for marketing hero illustration

Published Jan 26, 2022 9 min

This time, it’s personal: Redefining automated support in the modern age

Published Jul 28, 2021 8 min

Automation in action: Proven ways to boost the bottom line with self-serve support

Automation in action blog hero image

Published Apr 15, 2021 45 min

MadKudu’s Francis Brero on how AI can boost your conversational support

Published Oct 13, 2020 12 min

Building Resolution Bot: How to apply machine learning in product development

Published May 26, 2020 7 min

The 100 answer challenge: How our support team helped train Resolution Bot

train a chatbot