Customer Service

Published Mar 9, 2023 7 min

How to keep and nurture customer service talent

Published Mar 8, 2023 10 min

What is customer service and why is it important?

Published Mar 7, 2023 15 min

What is customer experience (CX)?

Published Mar 2, 2023 34 min

Intercom on Product: Our manifesto for next-generation customer service

Published Mar 1, 2023 13 min

Why you need a customer support operations team

Published Feb 27, 2023 5 min

Response Time: Vol. 1

Published Feb 22, 2023 17 min

Hi, Robot: Intercom interviews ChatGPT

Published Feb 21, 2023 6 min

Supporting product launches: How to set up your customer service team for new announcements

Published Feb 16, 2023 25 min

Retail expert Joel Bines on the rise of the “me-centric” economy

Published Feb 15, 2023 14 min

What is customer satisfaction (CSAT)?