Customer Service

Published Feb 14, 2023 11 min

5 ways to bridge the customer service expectation gap in 2024

Published Feb 9, 2023 24 min

The ultimate guide to live chat support

Published Feb 8, 2023 3 min

Announcing ‘The Intercom Customer Service Trends Report for 2023’

Published Jan 31, 2023 30 min

Our grand experiment with GPT and generative AI

Published Jan 5, 2023 24 min

CX expert Bill Price on creating frictionless customer experiences

Published Nov 22, 2022 14 min

Automated customer service: Support your customers more efficiently and effectively

Published Nov 3, 2022 20 min

Surfboard founder Natasha Ratanshi-Stein on riding the wave of planning software for support

Published Nov 2, 2022 4 min

We’ve got mail: Introducing Intercom email features to complement your customer support strategy

Published Oct 12, 2022 4 min

Announcing even more ways to support your customers: Here’s what’s new at Intercom

Published Sep 20, 2022 11 min

Four beliefs shaping our vision for customer support