Customer Service

Published Feb 22, 2023 17 min

Hi, Robot: Intercom interviews ChatGPT

Published Feb 21, 2023 6 min

Supporting product launches: How to set up your customer service team for new announcements

Published Feb 16, 2023 25 min

Retail expert Joel Bines on the rise of the “me-centric” economy

Published Feb 15, 2023 14 min

What is customer satisfaction (CSAT)?

Published Feb 14, 2023 11 min

5 ways to bridge the customer service expectation gap in 2024

Published Feb 9, 2023 24 min

The ultimate guide to live chat support

Published Feb 8, 2023 3 min

Announcing ‘The Intercom Customer Service Trends Report for 2023’

Published Jan 31, 2023 30 min

Our grand experiment with GPT and generative AI

Published Jan 5, 2023 24 min

CX expert Bill Price on creating frictionless customer experiences

Published Nov 22, 2022 14 min

Automated customer service: Support your customers more efficiently and effectively