Customer Service

Published Aug 23, 2022 5 min

Drive retention from customer support with 4 easy steps

Published Aug 16, 2022 7 min

In-context or out of touch: The future of online customer service

Published Aug 11, 2022 2 min

Announcing our new guide ‘Supercharge Your Support: How In-context Support Can Boost Your Bottom Line’

Published Jul 26, 2022 9 min

4 ways your support team can boost efficiency and do more with less

Published Jul 25, 2022 5 min

Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

Published Jun 8, 2022 4 min

Announcing Intercom’s new Inbox: The fastest and most powerful inbox designed for scale

Published Jun 2, 2022 27 min

Customer Experience author Elizabeth Dixon on the CX that makes an impact

Published May 31, 2022 9 min

How to ask your customers great questions and gather actionable feedback – 3 key takeaways

Published May 19, 2022 36 min

2022 Customer Service Quality Benchmark Report: A roundtable on support strategies for the year ahead

Published Apr 26, 2022 8 min

5 quick ways to improve your e-commerce customer experience