Customer Service

Published Oct 5, 2021 7 min

How do you say no to customers?

Published Sep 23, 2021 30 min

​​Shep Hyken on getting customers to come back again and again

Published Sep 21, 2021 2 min

Announcing our newest guide: ‘The Ultimate Modern Support Tech Stack’

Published Sep 8, 2021 11 min

Tactics to stay ahead of the curve and boost efficiency with proactive support

Published Sep 7, 2021 7 min

Give your support team more input with this decision-making framework

Published Aug 17, 2021 6 min

What is proactive support?

Published Aug 12, 2021 34 min

Dialpad’s Dan O’Connell on how an all-in-one support approach can drive revenue

Published Aug 4, 2021 9 min

Nailing your customer support interview at Intercom

Published Jul 28, 2021 8 min

Automation in action: Proven ways to boost the bottom line with self-serve support

Published Jul 19, 2021 11 min

Sparking conversations: How every team can benefit from conversational support