Customer Service

Strategies for providing next-generation service for today’s customers

Published Nov 9, 2021 7 min

The experiment that reveals how proactive support directly affects your bottom line

Published Oct 27, 2021 6 min

Sharpen your support strategy with the new Conversational Support Funnel report

Intercom Conversational Support Funnel report launch

Published Oct 27, 2021 19 min

Leandra Fishman on driving revenue through stronger customer relationships

Published Oct 21, 2021 31 min

Jeff Toister on a guaranteed customer experience

Published Oct 12, 2021 14 min

How support leaders can empower their teams to satisfy, delight, and retain customers

Published Oct 5, 2021 7 min

How do you say no to customers?

6 Tips for Saying No to Customers

Published Sep 23, 2021 30 min

Shep Hyken on getting customers to come back again and again

Intercom Scale podcast - Shep Hyken

Published Sep 21, 2021 2 min

Announcing our newest guide: ‘The Ultimate Modern Support Tech Stack’

Published Sep 8, 2021 11 min

Tactics to stay ahead of the curve and boost efficiency with proactive support

Tactics to stay ahead of the curve with proactive support hero image

Published Sep 7, 2021 7 min

Give your support team more input with this decision-making framework