Customer Service

Strategies for providing next-generation service for today’s customers

Published Jul 21, 2020 7 min

Key strategies to successfully scale your customer support team

Scaling your Customer Support Team

Published Jul 14, 2020 6 min

The top books every Customer Success Manager should read

Top Customer Success Books

Published Jul 14, 2020 11 min

Balancing support efficiency with a great customer experience

Published Jul 8, 2020 7 min

The end of “good enough” – and the rise of conversational support

Published Jun 24, 2020 1 min

Announcing the Conversational Support Funnel Starter Kit

Conversational support funnel guide

Published Jun 23, 2020 30 min

Podcast panel: Understanding the Conversational Support Funnel

Published Jun 23, 2020 11 min

Customer Support is being turned upside down. Here’s what you need to do about it.

Published Jun 16, 2020 9 min

The key to fierce customer loyalty? Your support team.

Customer loyalty on Scale by Intercom

Published May 26, 2020 7 min

The 100 answer challenge: How our support team helped train Resolution Bot

train a chatbot

Published May 21, 2020 32 min

Ryan Steinberg on fostering empathetic automation