Customer Service

Strategies for providing next-generation service for today’s customers

Published Aug 17, 2020 5 min

Not investing in localization is costing you more than you think

Hero image - language translation and localization

Published Aug 13, 2020 7 min

Boost your support efficiency with Intercom’s new workflows

Published Aug 12, 2020 10 min

No more compromises: Announcing 20+ new features to supercharge your customer support

Published Aug 5, 2020 7 min

Customer experience versus efficiency – why support leaders shouldn’t have to choose

Efficiency versus customer experience – why support leaders shouldn’t have to choose

Published Jul 28, 2020 8 min

Your next wave of growth will come from conversational relationships

Published Jul 21, 2020 7 min

Key strategies to successfully scale your customer support team

Scaling your Customer Support Team

Published Jul 14, 2020 6 min

The top books every Customer Success Manager should read

Top Customer Success Books

Published Jul 14, 2020 11 min

Balancing support efficiency with a great customer experience

Published Jul 8, 2020 7 min

The end of “good enough” – and the rise of conversational support

Published Jun 24, 2020 1 min

Announcing the Conversational Support Funnel Starter Kit

Conversational support funnel guide