Customer Service

Strategies for providing next-generation service for today’s customers

Published Oct 4, 2017 7 min

Understanding the customer success pyramid

Published Sep 19, 2017 7 min

How to reduce customer churn with webinars

Published Sep 18, 2017 8 min

What every remote office needs to succeed

Published Aug 30, 2017 5 min

How non-technical managers can successfully oversee engineers

Published Jul 28, 2017 10 min

How to bolster customer onboarding with video

Published Jul 25, 2017 7 min

Embracing a human tone in customer support

Published Jun 19, 2017 5 min

Dear customer support. You don’t need that technical degree.

Published May 18, 2017 28 min

Slack’s Ali Rayl on supporting 5 million daily active users

Published May 3, 2017 5 min

Giving customer support a seat at the product table

Published Apr 28, 2017 5 min

The good way to file a bad bug