Customer Service

Strategies for providing next-generation service for today’s customers

Published Jul 25, 2017 7 min

Embracing a human tone in customer support

Published Jun 19, 2017 5 min

Dear customer support. You don’t need that technical degree.

Published May 18, 2017 28 min

Slack’s Ali Rayl on supporting 5 million daily active users

Published May 3, 2017 5 min

Giving customer support a seat at the product table

Published Apr 28, 2017 5 min

The good way to file a bad bug

Published Apr 7, 2017 6 min

Real customer delight isn’t over the top

Published Mar 31, 2017 6 min

Support tickets alone are not enough – it’s time to offer conversational support

Published Mar 14, 2017 4 min

Talking tech with non tech people

Published Mar 10, 2017 6 min

The 5 conversational support metrics that matter

Published Feb 24, 2017 6 min

Why sales and support should be friends, not foes