Customer Service

Published Feb 10, 2017 3 min

How your support team improves your product

Published Feb 9, 2017 26 min

Intercom’s Jeff Gardner on keeping customer support personal at scale

Published Feb 8, 2017 8 min

How to hire a great customer support rep

Published Feb 1, 2017 3 min

Customer support is an investment, not a cost

Published Jan 16, 2017 5 min

The characteristics of modern customer support

Published Dec 28, 2016 8 min

Does your support team know more about your product than you do?

Published Dec 13, 2016 6 min

Rethinking customer support automation

Published Dec 7, 2016 4 min

What content can learn from product development

Published Dec 6, 2016 6 min

Announcing Educate: what a knowledge base should be

Published Nov 23, 2016 5 min

Staying connected to a company culture remotely