Customer Service

Strategies for providing next-generation service for today’s customers

Published Dec 28, 2016 8 min

Does your support team know more about your product than you do?

how you can leverage your customer support team to improve your product.

Published Dec 13, 2016 6 min

Rethinking customer support automation

Published Dec 7, 2016 4 min

What content can learn from product development

Published Dec 6, 2016 6 min

Announcing Educate: what a knowledge base should be

Published Nov 23, 2016 5 min

Staying connected to a company culture remotely

Published Nov 11, 2016 8 min

Day Zero: A new way to define customer success

Day Zero: A new way to define customer success | Inside Intercom

Published Nov 10, 2016 33 min

Basecamp’s Chase Clemons on delivering better support

Published Oct 20, 2016 31 min

Wistia’s Jeff Vincent on solving customer problems

Published Oct 11, 2016 4 min

How to use checklists to improve customer support

Published Sep 27, 2016 5 min

The case for sales reps as project managers