Customer Service

Strategies for providing next-generation service for today’s customers

Published Aug 16, 2016 6 min

Empathy: the key to better support content

Published Aug 3, 2016 2 min

Announcing our third office – Chicago

Published Jun 21, 2016 6 min

Successful teams are built on smart onboarding

Published Jun 14, 2016 12 min

Who are you building for?

Published Apr 14, 2016 35 min

CoSupport’s Sarah Hatter on customer support

Published Apr 11, 2016 2 min

When the answer isn’t in the data

Published Jan 13, 2016 8 min

Why you should provide VIP customer support

Published Nov 3, 2015 2 min

Our new book: Intercom on Customer Support

Published Sep 9, 2015 5 min

Effective messages have real goals

Published Sep 4, 2015 4 min

How ProfitBooks used Intercom to increase renewal rates by 40%