Customer Service

Published Apr 11, 2016 2 min

When the answer isn’t in the data

Published Jan 13, 2016 8 min

Why you should provide VIP customer support

Published Nov 3, 2015 2 min

Our new book: Intercom on Customer Support

Published Sep 9, 2015 5 min

Effective messages have real goals

Published Sep 4, 2015 4 min

How ProfitBooks used Intercom to increase renewal rates by 40%

Published Aug 25, 2015 6 min

Seven properties of effective messages

Published Aug 14, 2015 4 min

Better goals help Magoosh improve message performance by 11%

Published May 26, 2015 9 min

How we use Intercom to support Intercom customers

Published May 1, 2015 6 min

Don’t let your users become a Twitter mob

Published Mar 9, 2015 7 min

Design principles: insights are not about analytics