Customer Service

Strategies for providing next-generation service for today’s customers

Published Aug 20, 2013 4 min

Customer Support: Always Easy, Never Necessary

Published Aug 14, 2013 3 min

The right type of customer conversations

Published Jul 25, 2013 2 min

Analyzing Abandonment in Your Product

Published Jul 5, 2013 3 min

User Engagement in the First 30 Days

Published Jun 7, 2013 4 min

The Danger of Dogfooding

Published Aug 16, 2012 2 min

Product Demos That Don’t Suck

Published Jun 25, 2012 5 min

Have You Tried Talking To Your Customers?

Published May 2, 2012 4 min

Getting Insight Into Your Userbase

Published Apr 17, 2012 4 min

Get To Know Your Users

Published Mar 12, 2012 5 min

Know Your Customers and How They Decide