Customer Service

Strategies for providing next-generation service for today’s customers

Published Apr 7, 2014 5 min

7 things I wish every search box did

search results for products

Published Feb 11, 2014 2 min

Show, don’t tell, with GIFs

Published Dec 18, 2013 6 min

How Mention Increased Activation Rate by 50%

Published Oct 23, 2013 4 min

How to Educate & Persuade Customers

Published Oct 7, 2013 32 min

Improve your messaging in 2 minutes

Published Aug 20, 2013 4 min

Customer Support: Always Easy, Never Necessary

Published Aug 14, 2013 3 min

The right type of customer conversations

Published Jul 25, 2013 2 min

Analyzing Abandonment in Your Product

Published Jul 5, 2013 3 min

User Engagement in the First 30 Days

Published Jun 7, 2013 4 min

The Danger of Dogfooding