Strategies for providing next-generation service for today’s customers
Customer Service 4 min read
In our latest “Response Time” interview, we ask Giovanni Lepori, Head of Customer Success at Hunter.io, about their greatest productivity hack, the strangest thing a customer has ever asked them, and more.
Customer Service 22 min read
In an AI-first world, support leaders will need to think differently about metrics and KPIs to ensure the true impact of customer service is being measured in the right way.
AI & Automation 49 min watch
HubSpot’s Director of Customer Support for EMEA Noel O’Reilly on how AI and automation are affecting customer service today and HubSpot’s AI strategy for years to come.
Customer Service 2 min read
In our latest “Response Time” interview, we ask Alex Sanchez, Customer Experience Lead at Fintual, about the strangest thing a customer has asked them, which celebrity would be great at their job, and more.
Customer Service 25 min watch
Legendary Professor Leonard Berry joins us to talk about his book ‘On Great Service’ and his framework for improving service quality.
AI & Automation 15 min read
As the customer service space finds new and exciting ways to work with AI, the roles and career paths that make up support teams are being reshaped. Here are just a few of the brand new roles already emerging as customer service embraces AI.
Customer Service 4 min read
In our latest “Response Time” interview, we ask Ashley Cicchetto, Manager of Customer Success at AR Workflow, about their best and worst customer service experiences, what they can do that a bot will never be able to replicate, and more.
Customer Service 64 min watch
We recently partnered with Klaus, the customer service quality management solution, to host a webinar on how to build a modern, AI-first customer support strategy.
Customer Service 2 min read
In our latest “Response Time” interview, we ask Brittany Page, VP of Customer Success at Billy, about their greatest productivity hack, advice for peers in the industry, and more.