One of the unique things about Answer Bot is that not only does it provide specific answers rather than just article suggestions, but those answers can also include apps to power the actions needed to resolve their questions.
News & Updates 6 min read
Introducing Answer Bot, an intelligent chatbot that automatically and instantly resolves your customers’ most common questions. No matter how busy your team is, give customers precise, instant answers 24/7 with Answer Bot.
News & Updates 40 min watch
Automation in the form of chatbots is going to transform business–to–customer communication. Watch CEO Eoghan McCabe and product leader Matt Hodges share our vision for the future of automation and bots in The Next Chapter keynote.
News & Updates 5 min read
Welcome to the new reimagined Inside Intercom, a complete redesign that showcases the breadth of content we publish for our growing, diverse readership.
News & Updates 1 min read
Video is one of the best ways to capture someone’s attention, and when paired with our Custom Bots and apps, you can turn that attention into action, automatically. Video Bots help businesses leverage video to create personal and engaging experiences that drive action.
Engineering 3 min read
Intercom is proud to announce that we have passed our recent SOC 2 audit and have been awarded a SOC2 Type 2 report covering “Security and Availability Principles”
News & Updates 7 min read
The sky’s the limit with how you customize a bot for your website, and with Custom Bots all it takes is an idea and a few minutes.