News & Updates

All the latest news and updates about Intercom – the product, the company and the people

Published May 15, 2026 6 min

Meet Operator: An Agent for your customer operations

Published May 12, 2026 3 min

Today Intercom becomes Fin

Published May 7, 2026 4 min

Announcing Fin for Ecommerce: Fin’s next role as a Customer Agent

Header image that says "One agent for the entire ecommerce journey" and shows a sample coversation of Fin for Ecommerce

Published Apr 23, 2026 2 min

Introducing the Sales Agent Blueprint

Visit The Sales Agent Blueprint fin.ai/blueprint/sales

Published Apr 22, 2026 7 min

Announcing Fin for Sales: A new role for Fin Customer Agent

Published Apr 14, 2026 6 min

The hardest percentages

Published Apr 2, 2026 4 min

Never stop disrupting yourself; introducing the Fin API platform

Published Mar 26, 2026 6 min

Announcing Fin Apex: The age of vertical models is here

Published Mar 25, 2026 7 min

Announcing Monitors: Opening the AI black box

The Fin Flywheel (train, test, deploy, analyze) with Analyze highlighted and made up of Insights, Recommendations, and Monitors

Published Mar 12, 2026 4 min

From resolutions to outcomes: Evolving how Fin delivers value