The Ticket

AI-first CX leaders share strategies for shaping customer experience and navigating the ever-evolving tech landscape.

Published Jul 4, 2025 20 min

Fin conversations ep1: The Secret to Sustaining 75%+ AI Resolution Rates

Published Jun 27, 2025 28 min

How a “Bot Wrangler” uses AI to scale support without compromise

Published May 29, 2025 47 min

Measuring every conversation: How CX Score is changing the game

Published Apr 3, 2025 36 min

The future of customer experience starts with smarter listening

The future of customer experience starts with smarter listening

Published Mar 27, 2025 39 min

The hidden cost of misdiagnosing customer issues (and how AI can help)

The hidden cost of misdiagnosing customer issues (and how AI can help)

Published Mar 13, 2025 45 min

An AI-first approach: How RB2B created a lean, scalable support system

Published Feb 27, 2025 30 min

Navigating a new era of AI-first customer service

Published Feb 20, 2025 38 min

Why Anthropic chose Fin to transform their customer support

Published Feb 18, 2025 5 min

Trust issues: How to help customers believe your AI agent

Published Feb 6, 2025 27 min

AI, psychology, and the future of customer support: Insights from Synthesia’s Head of Support