The Ticket

AI-first CX leaders share strategies for shaping customer experience and navigating the ever-evolving tech landscape.

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Podcast Newsletter

Published Aug 13, 2025 4 min

The blueprint for AI in support didn’t exist. Until now.

Published Jul 15, 2025 4 min

Navigating AI metrics

Published Feb 18, 2025 5 min

Trust issues: How to help customers believe your AI agent

Published Nov 22, 2024 4 min

How transparency can help your customers get more out of AI support

Published Sep 25, 2024 4 min

Four key steps for training your customer support team for AI

Published Jul 10, 2024 3 min

Why ‘good’ CX isn’t good enough anymore

Published Jun 13, 2024 3 min

You control your customer experience, not AI

Published May 14, 2024 4 min

Ready to transform your career, customer support leaders?