The Ticket

AI-first CX leaders share strategies for shaping customer experience and navigating the ever-evolving tech landscape.

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Podcast Newsletter

Published Sep 19, 2024 30 min

The Ticket: A day in the life of a conversation designer

The Ticket Intercom Beth-Ann Sher and Fred Walton

Published Sep 9, 2024 30 min

The Ticket: Leadership’s role in creating a customer-centric culture

The Ticket Intercom Ruth O'Brien and Blake Morgan

Published Aug 22, 2024 20 min

The Ticket: A day in the life of a support knowledge manager

The Ticket Intercom Beth-Ann Sher and Fred Walton

Published Aug 15, 2024 20 min

The Ticket: Defining and evaluating a remarkable customer experience

The Ticket Intercom Declan Ivory, Lynsey Duncan, Bobby Stapleton

Published Aug 1, 2024 20 min

The Ticket: Dovetail’s Serena Chan on why customer research is a crucial part of your support strategy

The Ticket Intercom Serena Chan and Bobby Stapleton

Published Jul 25, 2024 20 min

The Ticket: Strategies for getting executive buy-in to adopt AI-first CS

The Ticket Declan Ivory Bobby Stapleton

Published Jul 18, 2024 23 min

The Ticket: How to lead your customer service team into the AI future

The Ticket Declan Ivory Bobby Stapleton

Published Jul 10, 2024 3 min

Why ‘good’ CX isn’t good enough anymore

Published Jul 4, 2024 20 min

The Ticket: Maximizing team efficiency with AI

Published Jun 27, 2024 20 min

The Ticket: Building the future of AI-first customer service