Customer Service

Strategies for providing next-generation service for today’s customers

Published Dec 2, 2025 12 min

2026 customer service planning series: Vol. 03

Published Nov 25, 2025 6 min

More context, more confidence: The new CX Score explained

Published Nov 25, 2025 5 min

2026 customer service planning series: Vol. 02

Published Nov 18, 2025 5 min

2026 customer service planning series: Vol. 01

Published Nov 11, 2025 4 min

Hollywood demos vs. real-world demos

Published Oct 23, 2025 2 min

Securely access Intercom data in ChatGPT

Published Oct 17, 2025 5 min

Preparing for the Customer Agent future

Published Oct 15, 2025 13 min

What’s new with Fin 3: The best AI Agent for complex queries across every channel

Fin 3 hero image

Published Oct 9, 2025 8 min

Headlines from Pioneer 2025: Fin 3, the vision for a unified Customer Agent, and what’s next for customer experience

Published Sep 22, 2025 31 min

Lessons from Vanta: Scaling support through trust, education, and AI innovation