News & Updates

All the latest news and updates about Intercom – the product, the company and the people

Published Feb 25, 2026 8 min

Announcing major updates to Procedures and Simulations: Enabling Fin to handle complex queries

Published Jan 5, 2026 10 min

New research: Customer service team evolution

Published Dec 8, 2025 2 min

Intercom achieves AIUC-1 certification: A new standard for trust in AI Agents

Published Nov 18, 2025 2 min

Intercom is now a Shopify Plus Technology Partner

Published Oct 29, 2025 6 min

Building our next R&D hub in Berlin

Published Oct 23, 2025 2 min

Securely access Intercom data in ChatGPT

Published Oct 17, 2025 5 min

Preparing for the Customer Agent future

Published Oct 15, 2025 13 min

What’s new with Fin 3: The best AI Agent for complex queries across every channel

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Published Oct 9, 2025 8 min

Headlines from Pioneer 2025: Fin 3, the vision for a unified Customer Agent, and what’s next for customer experience

Published Aug 12, 2025 2 min

Announcing The AI Agent Blueprint

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