News & Updates

All the latest news and updates about Intercom – the product, the company and the people

Published Nov 18, 2025 2 min

Intercom is now a Shopify Plus Technology Partner

Published Oct 29, 2025 6 min

Building our next R&D hub in Berlin

Published Oct 23, 2025 2 min

Securely access Intercom data in ChatGPT

Published Oct 17, 2025 5 min

Preparing for the Customer Agent future

Published Oct 15, 2025 13 min

What’s new with Fin 3: The best AI Agent for complex queries across every channel

Fin 3 hero image

Published Oct 9, 2025 8 min

Headlines from Pioneer 2025: Fin 3, the vision for a unified Customer Agent, and what’s next for customer experience

Published Aug 12, 2025 2 min

Announcing The AI Agent Blueprint

Blueprint blog hero

Published May 1, 2025 4 min

Introducing MCP: A new way to connect Fin and your customer data to your business tools

Introducing the Model Context Protocol (MCP)

Published Apr 29, 2025 2 min

Building trust through responsible AI: Intercom achieves ISO/IEC 42001 certification

Building trust through responsible AI

Published Mar 19, 2025 4 min

Built For You Spring ‘25: The future of customer service is calling

Built For You Spring '25 Blog Hero