News & Updates
3 min read
Thank you for making us number one
Intercom has ranked number one for live chat in G2’s Winter Grid based on over 750 customer reviews.
News & Updates
All the latest news and updates about Intercom – the product, the company and the people
Latest
News & Updates
35 min listen
Pause/Rewind: 2019 on the Inside Intercom podcast
News & Updates
1 min read
Announcing ‘Intercom on Sales’ – our playbook for scaling a billion dollar business
News & Updates
6 min read
Announcing three brand new features to help scale your support
News & Updates
6 min read
The evolution of how we celebrate Pride at Intercom
Marketing 8 min read
2019 on Inside Intercom
The Intercom Content Team offer their highlights of the year, from the projects they most enjoyed working on to the articles they just enjoyed reading.
News & Updates 1 min read
Inside Intercom survey – what content do you need to excel at your job?
Our Inside Intercom readers’ opinions mean everything to us. Take this 10-minute survey to tell us exactly what you need from our content in 2020. You’ll also be in with the chance to win one of three annual Premium Spotify subscriptions.
News & Updates 5 min read
Announcing Intercom Academy – a new place to learn and grow
Keen to master Intercom and stay ahead of the curve? Our new learning platform, Intercom Academy, is a series of online courses that will help you excel at your job at every stage of your career.
News & Updates 7 min read
What we shipped: 10 new features and updates to make using Intercom even easier
Over the past few months, we have released a number of new features and updated older ones to make the experience of using Intercom even more intuitive for you and more streamlined and effective for your visitors and customers.
News & Updates 6 min read
Where chatbots are headed in 2020
What is the future of business chatbots? We surveyed 1,000 end users to learn more about chatbot ROI, best use cases, and more.
Support 5 min read
How a chatbot sped up our tech support resolution time by 50%
If your support team is routinely asking the same set of questions at the start of every chat conversation, it’s time to ask if you’re using the right tools to triage support issues.
