Intercom Home

  • Latest Articles
    • Featured in Latest Articles

      Product-Market Fit PMF Panel hero image

      Navigating product-market fit: An inside look at Intercom’s new ‘PMF Panel’

      Nadine Mansour

      Staff Product Manager, Intercom

      Nadine Mansour
    • Editors picks

      • HubSpot’s Noel O’Reilly on embracing AI in your customer support strategy

      • Response Time: Vol. 14

      • Making tickets personal: How ticketing systems are evolving for next-gen support

      • Leonard Berry and the eternal pursuit of service excellence

      • Intercom on Product: Product strategy in the age of AI

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Customer Service
    • Featured in Customer Service

      CS roles in the age of AI

      A whole new world: The exciting new roles AI is creating in customer support

      Declan Ivory

      VP of Customer Support, Intercom

      Declan Ivory
    • Editors picks

      • HubSpot’s Noel O’Reilly on embracing AI in your customer support strategy

      • Making tickets personal: How ticketing systems are evolving for next-gen support

      • The AI bot buyer’s guide: How to find the right AI chatbot for your support needs

      • Improving support quality while embracing AI: Strategies from Intercom and Klaus

      • The 4 big myths about AI in customer service

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • AI & Automation
    • Featured in AI & Automation

      Intercom on Product Episode 21 – Des Traynor and Paul Adams

      Intercom on Product: Product strategy in the age of AI

      Des Traynor

      Co-founder & Chief Strategy Officer, Intercom

      Des Traynor
    • Editors picks

      • Privacy, security, accuracy: How AI chatbots are handling your deepest data concerns

      • Learn how AI can unlock productivity, according to AI founder Andrew Louder

      • AI-powered UI (aka “Return of the Chat”)

      • The AI bot buyer’s guide: How to find the right AI chatbot for your support needs

      • How do your customers feel about AI chatbots?

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Customer Engagement
    • Featured in Customer Engagement

      Customer service expert Chip Bell on turning customers into co-creators

      The father of customer journey mapping, Chip Bell, talks driving innovation through customer partnership

      Liam Geraghty

      Audio Content Producer, Intercom

      Liam Geraghty
    • Editors picks

      • Behavioral economics expert Melina Palmer on unlocking the science of consumer behavior

      • Emojis mean business: The characters transforming business messaging

      • Customer retention strategies: 5 best practices & 6 strategies for low churn

      • A modern primer for retaining customers: Strategies from Intercom, Productboard, and FullStory

      • Announcing our new guide ‘Unlocking Customer Engagement: Drive Action With In-Product Messaging’

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Product & Design
    • Featured in Product & Design

      Product-Market Fit PMF Panel hero image

      Navigating product-market fit: An inside look at Intercom’s new ‘PMF Panel’

      Nadine Mansour

      Staff Product Manager, Intercom

      Nadine Mansour
    • Editors picks

      • Intercom on Product: Product strategy in the age of AI

      • Shopify UX Director Elizabeth McGuane on why design should start with words

      • Unlocking customer value with data: How we developed the Customer Milestones Framework

      • AI-powered UI (aka “Return of the Chat”)

      • From science fiction to tech reality: Exploring the impact of AI

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Engineering
    • Featured in Engineering

      Intercom for Enterprise availability

      Managing high availability at Intercom

      Oran O'Dowd

      Senior Director of Engineering, Intercom

      Oran O'Dowd
    • Editors picks

      • How our infrastructure scales alongside our customers

      • Why Intercom is supporting the Embroider Initiative to update Ember

      • Intercom’s product principles: Shaping the solution to maximize customer value

      • Intercom’s product principles: How technical conservatism helps us scale faster and better

      • Is it time to update your engineering processes?

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • News & Updates
    • Featured in News & Updates

      Announcing ‘The State of AI in Customer Service: 2023 Report’

      Beth McEntee

      Senior Editor, Intercom

      Beth McEntee
    • Editors picks

      • Everything you need to know about Fin, the breakthrough AI bot transforming customer service

      • AI trends that are giving support leaders a competitive advantage

      • Questions about our new AI chatbot, Fin? Here’s everything you need to know

      • Introducing Workflows – the mission control center for customer service automations

      • Announcing Intercom’s new AI features

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Podcasts
    • HubSpot’s Noel O’Reilly on embracing AI in your customer support strategy

      AI & Automation 49 min watch

      HubSpot’s Noel O’Reilly on embracing AI in your customer support strategy

    • Leonard Berry and the eternal pursuit of service excellence

      Customer Service 25 min watch

      Leonard Berry and the eternal pursuit of service excellence

    • Intercom on Product Episode 21 – Des Traynor and Paul Adams

      AI & Automation 41 min watch

      Intercom on Product: Product strategy in the age of AI

    • See all podcasts
Explore More
  • Books & Guides
  • Meet Fin
  • Product Principles
  • Intercom on Product

Follow us

  • TwitterTwitter Icon Follow Us on Twitter - This link opens in a new window
  • LinkedInLinkedIn Icon Follow Us on Linkedin - This link opens in a new window
  • Like Us on Facebook - This link opens in a new window
  • InstagramInstagram Icon Follow Us on Instagram - This link opens in a new window
  • YouTubeYouTube Icon Follow Us on Youtube - This link opens in a new window
  • About Intercom

News & Updates

All the latest news and updates about Intercom – the product, the company and the people

  • Podcasts
  • Videos
  • Authors
AI & Automation 2 min read

Announcing ‘The State of AI in Customer Service: 2023 Report’

We’re excited to announce “The State of AI in Customer Service: 2023 Report.” This report is jam-packed with insights, along with actionable tips that you can use to supercharge your support with AI, drive real business results, and have an outsized impact.

Beth McEntee

Senior Editor, Intercom

Beth McEntee

Latest

Engineering 2 min read

Why Intercom is supporting the Embroider Initiative to update Ember

AI & Automation 10 min listen

Unleashing productivity: Learn how AI boosts customer service team productivity by 14%, according to Stanford and MIT researchers

News & Updates 3 min read

Built for you: Articles Views, new Checklists features, and more

AI & Automation 59 min watch

Customer support just got smarter: A closer look into our new ChatGPT-powered bot

Fin-launch-GA-Icon

AI & Automation 7 min read

Everything you need to know about Fin, the breakthrough AI bot transforming customer service

For support teams that care about quality of customer experience, cultivating brand loyalty, and setting themselves up for success in an AI-powered customer service world – Fin, Intercom’s AI bot, is here to help.

Bob Wallis

Senior Product Marketing Manager

Bob Wallis
Unlocking the future: The AI trends support leaders are embracing to stay ahead of the curve

AI & Automation 4 min read

AI trends that are giving support leaders a competitive advantage

To understand the effects of AI on the customer service industry, we surveyed over 1,000 support leaders and practitioners. Our full global report is coming soon, but here are some early insights we’ve gotten from more than 400 support leaders in North America.

Beth McEntee

Senior Editor, Intercom

Beth McEntee

Industry insights you won’t delete. Delivered to your inbox weekly.

AI & Automation 8 min read

Questions about our new AI chatbot, Fin? Here’s everything you need to know

Excited about our new AI chatbot, Fin? Want to learn more about how to implement it? Here are answers to all your questions.

Niamh O'Connor

Senior Editor, Intercom

Niamh O'Connor
Workflow launch blog hero image (1)

News & Updates 4 min read

Introducing Workflows – the mission control center for customer service automations

AI and automation will be invaluable partners to support teams in the next generation of customer service. Today, we’re introducing Workflows: a better way to build and manage automations at scale.

Rati Zvirawa

Senior Group Product Manager, Intercom

Rati Zvirawa

Nick Smith

Senior Product Manager, Intercom

Nick Smith
Unlocking Customer Engagement vertical blog ad
Intercom AI features announcement hero

AI & Automation 9 min read

Announcing Intercom’s new AI features

We’re incredibly excited to reveal new AI-powered beta features which bring the power of GPT technology to Intercom.

Fergal Reid

Senior Director of Machine Learning, Intercom

Fergal Reid
TrustRadius "Best of" awards hero image: "Best relationship," "Best Feature Set," and "Best Value for Price" badges

News & Updates 2 min read

Intercom recognized with 3 TrustRadius ‘Best of’ awards

We’re excited to announce that Intercom has won three TrustRadius “Best of” awards in the “Live Chat” category of their Winter 2023 report.

Kate Sugrue

Senior Manager, Advocacy & Community Marketing, Intercom

Kate Sugrue

Featured authors

Jasmine Jaume

Director, Product Marketing, Intercom

See all articles

Orinna Barton

Manager, Product Marketing, Intercom

See all articles

Brian Donohue

VP Product, Intercom

See all articles

Eoghan McCabe

CEO, Chairman and Co-founder, Intercom

See all articles
See more posts

Company
  • About
  • Customers
  • Careers
  • Press Resources
  • Contact Us
  • Terms
  • Privacy
Products
  • Outbound Messages
  • Team Inbox
  • Help Center Articles
Use Cases
  • Lead generation
  • Customer engagement
  • Customer support
Follow us
  • TwitterTwitter Icon Follow Us on Twitter - This link opens in a new window
  • LinkedInLinkedIn Icon Follow Us on Linkedin - This link opens in a new window
  • Like Us on Facebook - This link opens in a new window
  • InstagramInstagram Icon Follow Us on Instagram - This link opens in a new window
  • YouTubeYouTube Icon Follow Us on Youtube - This link opens in a new window

Back to top