All the latest news and updates about Intercom – the product, the company and the people
Discover five trends transforming customer support and how to capitalize on them in our new ‘Intercom Customer Support Trends Report.’
News & Updates 3 min read
Reliable, up-to-date information is crucial to keep any support team running smoothly and efficiently. We’re excited to launch Intercom’s real-time dashboard – with one click, support managers can get a clear overview of what’s happening across their support team.
News & Updates 6 min read
Our new Conversational Support Funnel report gives you a visual overview of how proactive, self-serve, and human support are performing for your business so you can understand precisely where to invest your resources.
News & Updates 1 min read
We’re extremely excited to connect with the tech community – in person – at Web Summit in Lisbon from November 1st to 4th.
News & Updates 8 min read
Logistics platform Stuart is saving over 2,500 support team hours and automatically resolving 55,000 chats every week with Custom Bots, enabling them to reach resolutions 4x faster, keep response times to under 30 seconds, and more.
News & Updates 8 min read
We’ve redesigned our Messenger with an embedded help center experience, making it much easier for your customers to get the help they need, fast.
Support 1 min read
The future of support is here. Is your tech stack ready? In our new guide, learn how to connect the tools that will keep your customers happy and your team efficient for years to come.
