All the latest news and updates about Intercom – the product, the company and the people
Logistics platform Stuart is saving over 2,500 support team hours and automatically resolving 55,000 chats every week with Custom Bots, enabling them to reach resolutions 4x faster, keep response times to under 30 seconds, and more.
News & Updates 8 min read
We’ve redesigned our Messenger with an embedded help center experience, making it much easier for your customers to get the help they need, fast.
Support 1 min read
The future of support is here. Is your tech stack ready? In our new guide, learn how to connect the tools that will keep your customers happy and your team efficient for years to come.
News & Updates 4 min read
We’re excited to announce that you can now send transactional messages using Intercom, empowering you to send all your customer messages from one easy-to-use platform.
News & Updates 11 min read
To mark Intercom’s 10th birthday, we reflect on the journey from there to here – the major moments and notable milestones that have defined us as a company and as a group of people. Here, we look at 10 highlights from 10 years of Intercom
News & Updates 5 min read
We’re always adding more and more improvements to Intercom. We want to enable both you and your customers to have…
News & Updates 8 min read
We’ve thought a lot about how we want to work in a post-pandemic world. As the world re-opens, here are our thoughts on introducing more flexibility to both our work styles and workspaces.
