All the latest news and updates about Intercom – the product, the company and the people
We’re excited to announce “The State of AI in Customer Service: 2023 Report.” This report is jam-packed with insights, along with actionable tips that you can use to supercharge your support with AI, drive real business results, and have an outsized impact.
AI & Automation 7 min read
For support teams that care about quality of customer experience, cultivating brand loyalty, and setting themselves up for success in an AI-powered customer service world – Fin, Intercom’s AI bot, is here to help.
AI & Automation 4 min read
To understand the effects of AI on the customer service industry, we surveyed over 1,000 support leaders and practitioners. Our full global report is coming soon, but here are some early insights we’ve gotten from more than 400 support leaders in North America.
AI & Automation 8 min read
Excited about our new AI chatbot, Fin? Want to learn more about how to implement it? Here are answers to all your questions.
News & Updates 4 min read
AI and automation will be invaluable partners to support teams in the next generation of customer service. Today, we’re introducing Workflows: a better way to build and manage automations at scale.
AI & Automation 9 min read
We’re incredibly excited to reveal new AI-powered beta features which bring the power of GPT technology to Intercom.
News & Updates 2 min read
We’re excited to announce that Intercom has won three TrustRadius “Best of” awards in the “Live Chat” category of their Winter 2023 report.
