Intercom Home

  • Latest Articles
    • Featured in Latest Articles

      Web form specialist Caroline Jarrett on designing surveys that work

      Liam Geraghty

      Audio Content Producer, Intercom

      Liam Geraghty
    • Editors picks

      • How to use in-app messaging to retain your best customers

      • Automated customer service: How to support your customers more efficiently and effectively

      • G2’s CMO Amanda Malko on the latest trends in software buying

      • Introducing Intercom SMS: Connect, engage, and activate with two-way SMS

      • Announcing new next-generation bot capabilities to uplevel your automated support

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Support
    • Featured in Support

      Next gen inbox

      Announcing Intercom’s new Inbox: The fastest and most powerful inbox designed for scale

      Alissa Tyrangiel

      Senior Product Manager, Intercom

      Alissa Tyrangiel
    • Editors picks

      • Automated customer service: How to support your customers more efficiently and effectively

      • How to ask your customers great questions and gather actionable feedback – 3 key takeaways

      • 2022 Customer Service Quality Benchmark Report: A roundtable on support strategies for the year ahead

      • How customer service chatbots are redefining customer engagement

      • 5 quick ways to improve your e-commerce customer experience

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Marketing
    • Featured in Marketing

      Best practices for in-app messaging

      How to use in-app messaging to retain your best customers

      Lauren Cassidy

      Editor, Intercom

      Lauren Cassidy
    • Editors picks

      • G2’s CMO Amanda Malko on the latest trends in software buying

      • What is first-party data?

      • How to ask your customers great questions and gather actionable feedback – 3 key takeaways

      • Mass market, nano media: The future of marketing is engagement

      • Marketing chatbots: The marketer that’s always on

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Sales
    • Featured in Sales

      Live chat for sales

      From first touch to qualified lead: How to use live chat for sales

      Anna Murphy

      Editor, Intercom

      Anna Murphy
    • Editors picks

      • Live chat examples and best practices for 2022

      • 4 ways to accelerate sales using the Intercom integration with HubSpot

      • Webflow’s Maggie Hott on building a scalable sales team from the ground up

      • How to use Intercom to generate more leads and close bigger deals – faster

      • Sales technology: 3 trends you need to know

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Scale by Intercom
    • Featured in Scale by Intercom

      Why customer engagement is the key to business growth in 2022 and beyond

      Why customer engagement is the key to business growth in 2022 and beyond

      Alyssa Smrekar

      VP of Corporate Marketing, Intercom

      Alyssa Smrekar
    • Editors picks

      • Make the most of every customer interaction with the Engagement OS

      • Customer Support: Bridge the expectation gap in 2022

      • Drata’s CEO Adam Markowitz on creating a culture of cyber security

      • Andrew Chen on how tech’s giants drive growth with network effects

      • From cost center to value driver: How support metrics are evolving

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Product & Design
    • Featured in Product & Design

      Solving for complex onboarding

      Solving for complex onboarding: Paving a path to value for your customers

      Tanner Elvidge

      Senior Product Manager, Intercom

      Tanner Elvidge
    • Editors picks

      • Built for you: Improved Surveys, enriched push notifications, Australian data hosting, and more

      • Intercom on Product: Facing the tech slowdown

      • Built for you: New channels of communication, improved reporting, and much more

      • Intercom’s product principles: Following design fundamentals to leave space for innovation

      • Intercom’s product principles: How we focus on delivering outcomes

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Engineering
    • Featured in Engineering

      Is it time to update your engineering processes?

      Kuba Niechciał

      Director, Engineering, Intercom

      Kuba Niechciał
    • Editors picks

      • Engineering at Intercom: Highlights from my first two years

      • Infrastructure at speed: 5 lessons learned from building Intercom in Europe

      • Intercom presents Engineer Chats

      • Is your engineering team experiencing alert fatigue? Ask these 8 questions

      • Managing infrastructure costs as your company grows

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • News & Updates
    • Featured in News & Updates

      Next gen inbox

      Announcing Intercom’s new Inbox: The fastest and most powerful inbox designed for scale

      Alissa Tyrangiel

      Senior Product Manager, Intercom

      Alissa Tyrangiel
    • Editors picks

      • Built for you: Improved Surveys, enriched push notifications, Australian data hosting, and more

      • Built for you: New channels of communication, improved reporting, and much more

      • Atlassian and Coda on creating personalized customer experiences at scale

      • Built for you: Next-generation surveys, ditching hold times with Switch, and more

      • Introducing Intercom Surveys: Don’t just ask for opinions, act on them

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Podcasts
    • Marketing 24 min listen

      Web form specialist Caroline Jarrett on designing surveys that work

    • Marketing 28 min listen

      G2’s CMO Amanda Malko on the latest trends in software buying

    • News & Updates 13 min listen

      Pride 2022: Being out and bringing people in

    • See all podcasts
Explore More
  • Books & Guides
  • Ultimate Guide to CS
  • Intercom on Product
  • Exploring productivity

Follow us

  • TwitterTwitter Icon Follow Us on Twitter - This link opens in a new window
  • LinkedInLinkedIn Icon Follow Us on Linkedin - This link opens in a new window
  • Like Us on Facebook - This link opens in a new window
  • InstagramInstagram Icon Follow Us on Instagram - This link opens in a new window
  • YouTubeYouTube Icon Follow Us on Youtube - This link opens in a new window
  • About Intercom

News & Updates

All the latest news and updates about Intercom – the product, the company and the people

  • Podcasts
  • Videos
  • Authors
Next gen inbox
Support 4 min read

Announcing Intercom’s new Inbox: The fastest and most powerful inbox designed for scale

The Intercom Inbox has always been one of the main attractions for our customers – but, with our latest upgrade, the next-generation Inbox is now the fastest, most effective, and powerful Inbox built for support at scale.

Alissa Tyrangiel

Senior Product Manager, Intercom

Alissa Tyrangiel

Latest

News & Updates 9 min read

Introducing Intercom SMS: Connect, engage, and activate with two-way SMS

News & Updates 4 min read

Announcing new next-generation bot capabilities to uplevel your automated support

News & Updates 5 min read

Fostering allyship at work: Being out and bringing people in for Pride 2022

News & Updates 13 min listen

Pride 2022: Being out and bringing people in

Built For You series of product announcements

News & Updates 5 min read

Built for you: Improved Surveys, enriched push notifications, Australian data hosting, and more

Learn about our latest cutting-edge features and products to help you enrich push notifications, manage your team permissions, perfect your Product Tours, and more.

Arshkrit Chowdhury

Product Marketing Manager, Intercom

Arshkrit Chowdhury
Built For You series of product announcements

News & Updates 3 min read

Built for you: New channels of communication, improved reporting, and much more

Our new April features focus on increased and more efficient channels of communication and giving you access to the right data to influence the way you scale your business.

Priyanka Chaudhari

Product Marketing Manager, Intercom

Priyanka Chaudhari

Industry insights you won’t delete. Delivered to your inbox weekly.

News & Updates 9 min read

Atlassian and Coda on creating personalized customer experiences at scale

At our recent New at Intercom event, we invited two of our customers, Atlassian and Coda, to speak with us about how they’re creating great customer experiences while also driving growth across their businesses.

Beth McEntee

Senior Editor, Intercom

Beth McEntee
Built For You series of product announcements

News & Updates 2 min read

Built for you: Next-generation surveys, ditching hold times with Switch, and more

Take a look at some of these cutting edge products we released in March including Intercom Surveys, Switch, and much more.

Ashley Dawson

Product Marketing Manager at Intercom

Ashley Dawson
Intercom Customer Support Trends Report
Intercom Surveys

News & Updates 4 min read

Introducing Intercom Surveys: Don’t just ask for opinions, act on them

Intercom Surveys enable you to turn insights into action with responsive workflows that increase customer engagement, adoption, and retention. Gain valuable insights into your customers’ behaviors and needs so you can keep up what’s working and improve upon what isn’t.

Zoe Sinnott

Senior Product Manager, Intercom

Zoe Sinnott

Scale by Intercom 2 min watch

Make the most of every customer interaction with the Engagement OS

What if your entire business was wired to elevate dialogue, build loyalty, and create growth? Meet the Engagement OS.

Anna Griffin

Chief Marketing Officer, Intercom

Anna Griffin

Featured authors

Jasmine Jaume

Director, Product Marketing, Intercom

See all articles

Orinna Weaver

Manager, Product Marketing, Intercom

See all articles

Karen Peacock

Chief Executive Officer, Intercom

See all articles

Brian Donohue

VP Product, Intercom

See all articles
See more posts

Company
  • About
  • Customers
  • Careers
  • Press Resources
  • Contact Us
  • Terms
  • Privacy
Products
  • Outbound Messages
  • Team Inbox
  • Help Center Articles
Use Cases
  • Lead generation
  • Customer engagement
  • Customer support
Follow us
  • TwitterTwitter Icon Follow Us on Twitter - This link opens in a new window
  • LinkedInLinkedIn Icon Follow Us on Linkedin - This link opens in a new window
  • Like Us on Facebook - This link opens in a new window
  • InstagramInstagram Icon Follow Us on Instagram - This link opens in a new window
  • YouTubeYouTube Icon Follow Us on Youtube - This link opens in a new window

Back to top