All the latest news and updates about Intercom – the product, the company and the people
News & Updates 11 min read
The Intercom Content Team presents the highlights of 2021 on the Inside Intercom blog and podcast, from our product launches to our anniversary specials, our in-depth guides to our thought leadership.
News & Updates 34 min listen
An end of year compilation with the insightful conversations, business learnings, and reflections from this year’s guests on the podcast.
Customer Service 6 min read
Today, we’re unveiling the results of the Holiday Shopping Experience Report, a new study that explores the impact that the global supply chain crisis is having on holiday shoppers and customer support teams.
Engineering 5 min read
We’re delighted to announce that we now offer European data hosting – allowing your most important data to remain entirely in Europe
Customer Service 3 min read
Reliable, up-to-date information is crucial to keep any support team running smoothly and efficiently. We’re excited to launch Intercom’s real-time dashboard – with one click, support managers can get a clear overview of what’s happening across their support team.
News & Updates 3 min read
Welcoming new senior leaders to Intercom – CMO Anna Griffin; our first General Counsel Cheree McAlpine; VP, EMEA Sales Sanj Bhayro; and new Board Member Fred Ball.
News & Updates 7 min read
Check out our recent updates, all built to help you improve your conversational support, engage customers anywhere, integrate the tools you love, and more.
News & Updates 4 min read
Incorporate your customers’ most loved platform into your support offering. We’ve partnered with WhatsApp to provide a simple, hassle-free integration within Intercom – the easiest way to add WhatsApp to your company’s support experience.
Customer Service 6 min read
Our new Conversational Support Funnel report gives you a visual overview of how proactive, self-serve, and human support are performing for your business so you can understand precisely where to invest your resources.
