News & Updates 1 min read
Meet the Intercom team at Web Summit 2021
We’re extremely excited to connect with the tech community – in person – at Web Summit in Lisbon from November 1st to 4th.
News & Updates
All the latest news and updates about Intercom – the product, the company and the people
News & Updates 9 min listen
Intercom tour: Meet the Sydney office
Back in 2018, we realized we needed to scale the APAC team to meet Intercom’s rapid growth. And thus, the Sydney office was born. Now, we hear from the Aussie team to learn how the journey has been.
News & Updates 6 min read
Celebrating Hispanic Heritage Month and the first anniversary of Inter-Amigos
When we started Inter-Amigos, Intercom’s employee resource group (ERG) for Latinx colleagues, this time last year, we had one common goal: create a space to explore our shared cultural background while elevating our voices across Intercom.
News & Updates 8 min read
Building bots for success: The custom bot that saved logistics platform Stuart over 2.5k hours per week
Logistics platform Stuart is saving over 2,500 support team hours and automatically resolving 55,000 chats every week with Custom Bots, enabling them to reach resolutions 4x faster, keep response times to under 30 seconds, and more.
News & Updates 8 min read
Easier help is better help: Announcing completely redesigned Articles in the Intercom Messenger
We’ve redesigned our Messenger with an embedded help center experience, making it much easier for your customers to get the help they need, fast.
Customer Service 1 min read
Announcing our newest guide: ‘The Ultimate Modern Support Tech Stack’
The future of support is here. Is your tech stack ready? In our new guide, learn how to connect the tools that will keep your customers happy and your team efficient for years to come.
News & Updates 4 min read
Announcing multichannel transactional messaging: Make sure your customers get the message
We’re excited to announce that you can now send transactional messages using Intercom, empowering you to send all your customer messages from one easy-to-use platform.
News & Updates 22 min listen
A decade in the making: An oral history of Intercom’s first 10 years
From an epiphany in a small Dublin coffee shop to a company of 700 people across five offices all over the world – here’s the story of how we got to where we are today.
News & Updates 5 min read
Built for you: Improved reporting, integrations, mobile experience, and more
We’re always adding more and more improvements to Intercom. We want to enable both you and your customers to have…
