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      The Ticket Podcast: Unpacking the impact of AI on CX with PartnerHero's Mercer Smith

      The Ticket: Unpacking the impact of AI on CX with PartnerHero’s Mercer Smith

      Liam Geraghty

      Audio Content Producer, Intercom

      Liam Geraghty
    • Editors picks

      • The ultimate guide to knowledge management in the age of AI

      • There’s no going back – the new era of AI-first Customer Service has arrived

      • AI skepticism is giving way to curiosity among customer service teams

      • Introducing Fin AI Copilot: Increase agent efficiency by 31%

      • The Ticket: Moment of truth – Fin AI Copilot in practice

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  • Customer Service
    • Featured in Customer Service

      Ultimate Guide to Knowledge Management – blog hero image

      The ultimate guide to knowledge management in the age of AI

      Beth-Ann Sher

      Senior Knowledge Manager

      Beth-Ann Sher
    • Editors picks

      • The Ticket: Unpacking the impact of AI on CX with PartnerHero’s Mercer Smith

      • Introducing Fin AI Copilot: Increase agent efficiency by 31%

      • The Ticket: Moment of truth – Fin AI Copilot in practice

      • There’s no going back – the new era of AI-first Customer Service has arrived

      • Something big is coming

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  • AI & Automation
    • Featured in AI & Automation

      AI First Customer Service – Paul Adams blog hero

      There’s no going back – the new era of AI-first Customer Service has arrived

      Paul Adams

      Chief Product Officer, Intercom

      Paul Adams
    • Editors picks

      • Introducing ‘Off Script’, a new series from Intercom

      • Intercom on Product: Product strategy in the age of AI

      • Understanding AI: How we taught computers natural language

      • Five key takeaways about AI product management

      • Intercom on Product: Riding the AI wave in 2024

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  • Customer Engagement
    • Featured in Customer Engagement

      The Ticket podcast Stacy Sherman

      The Ticket: Stacy Sherman on how to design customer experiences that drive loyalty

      Liam Geraghty

      Audio Content Producer, Intercom

      Liam Geraghty
    • Editors picks

      • 4 ways to personalize your marketing messaging and boost engagement

      • The father of customer journey mapping, Chip Bell, talks driving innovation through customer partnership

      • Becoming Fin: The story behind the name of our AI chatbot

      • The ultimate marketing technology stack

      • Behavioral economics expert Melina Palmer on unlocking the science of consumer behavior

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  • Product & Design
    • Featured in Product & Design

      Off Script Episode 1: Des Traynor on the AI revolution

      Introducing ‘Off Script’, a new series from Intercom

      Eoghan McCabe

      CEO, Chairman and Co-founder, Intercom

      Eoghan McCabe
    • Editors picks

      • Intercom on Product: The evolution of product management in the age of AI

      • Five key takeaways about AI product management

      • A new age of UX: Evolving your design approach for AI products

      • Intercom on Product: Riding the AI wave in 2024

      • All that glitters is not gold: Angel investor Christoph Janz on finding the right opportunities in AI

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  • Engineering
    • Featured in Engineering

      10 engineering lessons from 6 years at Intercom

      Kuba Niechciał

      Director, Engineering, Intercom

      Kuba Niechciał
    • Editors picks

      • Understanding AI: How we taught computers natural language

      • Managing high availability at Intercom

      • How our infrastructure scales alongside our customers

      • Why Intercom is supporting the Embroider Initiative to update Ember

      • Intercom’s product principles: Shaping the solution to maximize customer value

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  • News & Updates
    • Featured in News & Updates

      Announcing Fin AI Copilot – Intercom blog hero

      Introducing Fin AI Copilot: Increase agent efficiency by 31%

      Alissa Tyrangiel

      Staff Product Manager, Intercom

      Alissa Tyrangiel
    • Editors picks

      • There’s no going back – the new era of AI-first Customer Service has arrived

      • The Ticket: How Fin AI Copilot changes the game for support teams

      • Intercom’s new and improved reporting features

      • Our AI chatbot Fin now supports your customers in 45 languages

      • Announcing ‘The Ticket’ and ‘Intercom on Product’: Get the content you’re looking for

      • See all articles
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  • Podcasts
    • The Ticket Podcast: Unpacking the impact of AI on CX with PartnerHero's Mercer Smith

      Customer Service 25 min watch

      The Ticket: Unpacking the impact of AI on CX with PartnerHero’s Mercer Smith

    • The Ticket: Moment of truth – Fin AI Copilot in practice

      AI & Automation 20 min watch

      The Ticket: Moment of truth – Fin AI Copilot in practice

    • Intercom Fin AI Copilot Built For You Olivia Singarella

      Customer Service 16 min watch

      Watch our Fin AI Copilot launch event

    • See all podcasts
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  • About Intercom

News & Updates

All the latest news and updates about Intercom – the product, the company and the people

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News & Updates 6 min read

Data points: what should your startup measure?

When you’re building a startup, data can be like a warm blanket on a cold night. Data is comforting. It…

Bobby Pinero

Former Senior Director of Finance and Analytics, Intercom

Bobby Pinero

News & Updates 1 min read

Our first audiobook: Intercom on Product Management

“At Intercom, we believe building a great product should be the first focus of every startup.” This was the opening…

Adam Risman

Former Editor, Intercom

Adam Risman

News & Updates 2 min read

New book: Intercom on Customer Engagement

The importance of engaging with your customers is arguably the biggest change that has occurred in business in the 21st…

John Collins

Former Director of Content, Intercom

John Collins

News & Updates 7 min read

Attracting top talent starts long before the interview

At a fast paced, early stage startup, it’s easy to remain cold while shuffling candidates through your recruiting process. Most…

Christina Cook

Recruiting Program Specialist, Intercom

Christina Cook

News & Updates 7 min read

Announcing Operator: the bot for better customer experiences

At Intercom we have always been very opinionated about bots and what they can and can’t do. Today we’re launching…

Mark Ryan

Product Manager, Intercom

Mark Ryan

News & Updates 1 min watch

Behind the scenes: The Inside Intercom World Tour

The events team at Intercom began this year with the goal of creating a series of events that was a…

Geoffrey Keating

Former Senior Editor, Intercom

Geoffrey Keating

Megan Sheridan

Former Experience Brand Manager, Intercom

Megan Sheridan

News & Updates 36 min listen

Jason Calacanis on how to attract angel investors

Jason’s also an entrepreneur, host of the wildly popular This Week in Startups podcast and founder of the LAUNCH incubator (a…

Des Traynor

Co-founder & Chief Strategy Officer, Intercom

Des Traynor
interview structure hero

News & Updates 7 min read

Why your startup needs interview structure

Every company needs to hire people, but startups often need to hire faster and in more bulk than any other…

Ewa Zajac

Former Recruiter, Intercom

Ewa Zajac

News & Updates 2 min read

Announcing our fourth office – London

Intercom is growing at a phenomenal rate. We’re on a mission to make internet business personal, to disrupt the clunky,…

Darragh Curran

CTO, Intercom

Darragh Curran
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