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Engineering 7 min read
At Intercom, we’re focused on the future, and we’re taking bold steps to get there. But when we make technical decisions, we like to be conservative.
Product & Design 7 min read
We focus on the problem and finding the right design to solve it. We try to default to existing design conventions, but if those don’t exist, or if they’re not good enough, we create something new that does solve the problem.
Engineering 30 min listen
While good coding skills are always appreciated, being a staff plus engineer demands a lot more than just your technical prowess. What does it take to get there, and more importantly, where can you have the biggest impact on your organization?
Engineering 5 min read
Without rock solid availability, nothing else matters. That’s why we have been continually investing in our people, systems, and processes to maintain Intercom’s high standards of availability.
Product & Design 6 min read
At Intercom, shipping is just the beginning. We strive to deliver outcomes as well as outputs to drive real results for our customers.
Product & Design 5 min read
Career ladders make it clear to product managers what’s expected of the role and what’s expected of them to get a promotion. Learn what we focused on in our PM career ladder.
Product & Design 28 min listen
Des Traynor and Paul Adams discuss the importance of efficiency to good product principles and why it’s important to build a team who are willing make every day count
Product & Design 35 min listen
Losing momentum is the ultimate startup killer. So, what do you do when people start telling you you’re slowing down?
Product & Design 8 min read
When it comes to career growth, the way you go about doing your work is just as important as great performance. Here are seven key behaviors we look for in product designers.
