The Ticket

AI-first CX leaders share strategies for shaping customer experience and navigating the ever-evolving tech landscape.

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Podcast Newsletter

Published Sep 22, 2025 31 min

Lessons from Vanta: Scaling support through trust, education, and AI innovation

Published Aug 26, 2025 20 min

Fin Conversations Ep3: The blueprint for scaling AI in customer service

Published Aug 18, 2025 28 min

Exploring ‘The Wheel’: Clay’s rotational program creating future leaders through customer service

Published Aug 13, 2025 4 min

The blueprint for AI in support didn’t exist. Until now.

Published Aug 12, 2025 20 min

Fin Conversations Ep2: Inside The AI Agent Blueprint

The Ticket Declan Ivory Bobby Stapleton

Published Jul 23, 2025 30 min

Reinventing QA and Training for the AI Era

Published Jul 15, 2025 4 min

Navigating AI metrics

Published Jul 4, 2025 20 min

Fin conversations ep1: The Secret to Sustaining 75%+ AI Resolution Rates

Published Jun 27, 2025 28 min

How a “Bot Wrangler” uses AI to scale support without compromise

Published May 29, 2025 47 min

Measuring every conversation: How CX Score is changing the game