The Ticket

Discover the future of customer service, support, and experience

Published Nov 7, 2024 27 min

The Ticket: How to practice Amazon’s “Big Bet Leadership”

Intercom The Ticket – John Rossman

Published Oct 30, 2024 21 min

Off Script: Imagining the future of customer service in an AI-first world

Intercom Off Script Episode 6 – Eoghan McCabe

Published Oct 17, 2024 29 min

The Ticket: Listen to highlights from Pioneer 2024

Published Oct 3, 2024 30 min

The Ticket: How strong company culture leads to high customer satisfaction

The Ticket Intercom Bobby Stapleton and Robert Richman

Published Sep 26, 2024 30 min

The Ticket: Embracing change in customer service the Nordstrom Way

The Ticket Intercom Declan Ivory and Robert Spector

Published Sep 19, 2024 30 min

The Ticket: A day in the life of a conversation designer

The Ticket Intercom Beth-Ann Sher and Fred Walton

Published Sep 9, 2024 30 min

The Ticket: Leadership’s role in creating a customer-centric culture

The Ticket Intercom Ruth O'Brien and Blake Morgan

Published Aug 22, 2024 20 min

The Ticket: A day in the life of a support knowledge manager

The Ticket Intercom Beth-Ann Sher and Fred Walton

Published Aug 15, 2024 20 min

The Ticket: Defining and evaluating a remarkable customer experience

The Ticket Intercom Declan Ivory, Lynsey Duncan, Bobby Stapleton

Published Aug 1, 2024 20 min

The Ticket: Dovetail’s Serena Chan on why customer research is a crucial part of your support strategy

The Ticket Intercom Serena Chan and Bobby Stapleton