If you run multiple Shopify stores, you can now connect all of them to one Intercom workspace. This lets you provide fast, personalized support across brands, markets, or regions - all from one place.

This article is specific to connecting multiple Shopify stores to a single Intercom workspace. For more general information about the Intercom Shopify integration, please see this article.

✅ Already have a store connected? Skip to 'Add additional stores' section. You should see the store in your Shopify settings and can add more from there.

You will be taken to a new page

Once your first store is connected:

You’ll now see each store listed in your settings panel, with a separate connection status.

To see the Intercom Messenger on your Shopify store, you need to enable it in both Intercom and on Shopify. For Shopify you will need to do this for each store. There are instructions for doing this in our main Shopify integration article.

In the Inbox, teammates will see which Shopify store a User, Lead or Order is linked to—making it easier to manage support for different brands or regions from one view.

If you only have one store installed, this will be a fixed text field.

If you have multiple stores, this will be a dropdown where you can select which store to associate this conversation with.

This store will default to the store that the customer accessed the Intercom Messenger from. In the case of inbound emails, it will default to the last store they accessed. If the customer emails in and has never accessed any store before, you will need to select a store from the dropdown.

You can change this at any time. Your selection here affects which store the search bar is accessing when you search for Customer or Products, and which store an Order will be created in if you select Create Order.

This detection of the Shopify store domain that the end user is accessing from will still work if you use a custom domain for your Shopify store.

New User CDAs named shopify_domain will be added which show which Shopify store a given user or lead is associated with. This is set whenever a user or lead accesses the Messenger on a storefront page.

There is also a new Conversation CDA called shopify_domain. This will be set if you use the dropdown to change the store manually for a given conversation.

In the Messenger, teammates will be able to look up their orders as previously, however they will only see orders for the storefront site they are currently on.