Segment app
How to integrate Intercom with analytics platform Segment.
Beth-Ann Sher avatar
Written by Beth-Ann Sher
Updated over a week ago

You can connect your Segment account to your Intercom app in just a few minutes. 

Why connect Segment to your Intercom app? 

Once connected, your user data will be synced from any web, mobile, and server apps where you’ve installed Segment. Connecting Segment to Intercom will also install the Intercom Messenger on any of your websites where Segment is installed.

How to connect Segment to your Intercom app 

To connect Segment to your Intercom app, sign in to Segment and navigate to the integrations page.

Add your Intercom App ID to the optional settings. Then, click ‘Connect to Intercom’.

You’ll see a pop up asking you to allow access - click connect. 

You’ll be redirected to the Intercom page. Now, click on ‘Activate Integration’ to start sending data from Segment to Intercom. 

Once you’ve connected Segment to your Intercom app, visit a page on your website or app so Segment sends your user data to Intercom.

Using Identity Verification

You can read more about using Identity Verification when installing Intercom via Segment in Segment's developer documentation here.

Installing Segment with Regional Data Hosting

This app uses a code-less method to install the Intercom Messenger. If you will be using GTM with a regional workspace, please ensure that the proper parameter is passed (see developer documentation here). For more information on Regional Data Hosting, check out the full article here.

Need help? Visit Segment’s help center or contact them here for support.


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