Provide a security contact for your workspace

Add a security email address to your workspace to ensure Intercom can reach the right people in the event of a security incident.

Beth-Ann Sher avatar
Written by Beth-Ann Sher
Updated over a week ago

In the event of a security incident that affects your workspace, Intercom may need to contact someone on your team. To ensure we can contact the right person (or people), you should add a designated security contact in your Security settings under Workspace Security Settings.

If you haven't added one yet, you'll see this warning in your workspace settings:

"Enter a security contact that should be contacted in case of a security incident."

Add a security contact

Enter the email for your security contact on your security settings page, under Security contact.

Tip: We recommend using a group email address or alias that can be accessed by multiple people so we will always be able to contact you even if an employee leaves your company.


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