In the event of a security incident that affects your workspace, Intercom may need to contact someone on your team. To ensure we can contact the right person (or people), you should add a designated security contact in your Security settings under Workspace Security Settings.
If you haven't added one yet, you'll see this warning in your workspace settings:
"Enter a security contact that should be contacted in case of a security incident."
Add a security contact
Enter the email for your security contact on your security settings page, under Security contact.
Tip: We recommend using a group email address or alias that can be accessed by multiple people so we will always be able to contact you even if an employee leaves your company.
I've found a security bug!
If you've found a security vulnerability in Intercom that you wish to report to us, you can do so via our public bug bounty program on Bugcrowd. If it's within scope, you may be eligible for a reward. We do not accept bug bounty submissions via our email address, please only send them through Bugcrowd.
If you're a customer concerned about the security of your own Intercom workspace, reach out to security@intercom.io or contact via CS team on the Messenger.
Need more help? Get support from our Community Forum
Find answers and get help from Intercom Support and Community Experts