In the event of a security incident that affects your workspace, Intercom may need to contact someone on your team. To ensure we can contact the right person (or people), you should add a designated security contact in your Security settings under Workspace Security Settings.
If you haven't added one yet, you'll see this warning in your workspace settings:
"Enter a security contact that should be contacted in case of a security incident."
Add a security contact
Enter the email for your security contact on your security settings page, under Security contact.
Tip: We recommend using a group email address or alias that can be accessed by multiple people so we will always be able to contact you even if an employee leaves your company.
💡Tip
Need more help? Get support from our Community Forum
Find answers and get help from Intercom Support and Community Experts