Security & Privacy
How Fin keeps your data secure, complies with global regulations, and helps you manage your own workspace security.
By Beth-Ann and 15 others16 authors47 articles
- Protect your account with 2FA, Google Sign-On or SAML SSO
- Integrate with an identity provider and log in with SAML SSO
- Configure SCIM Provisioning with Okta
- System for Cross-domain Identity Management (SCIM) Provisioning
- Teammate permissions: how to control workspace access
- Setting a custom session length for teammates on your workspace
- Restricting access to your Intercom workspace using IP restrictions
- How to request a 2FA recovery code
- Assign teammate roles automatically with SCIM groups
- Update your Identity Provider with Intercom's new SAML certificate (by Dec 2026)
- Restrict REST API access by IP allowlist
- List trusted domains you use with your Messenger
- What is Identity Verification? [Deprecated]
- Troubleshooting Identity Verification [Deprecated]
- Set up Identity Verification for web and mobile [Deprecated]
- Authenticating users in the Messenger with JSON web tokens (JWTs)
- Migrating from Identity Verification to Messenger Security with JWTs
- Securing the data you send via the Messenger
- User conversation history visibility
- Provide a security contact for your workspace
- Review actions taken in your workspace with Teammate activity logs
- Sending email notifications without conversation content or history
- Control how attachments are uploaded and used
- Using Intercom with Content Security Policy
- Protecting your workspace against social engineering
- Resolving Content Security Policy (CSP) errors
- Event types in Teammate Activity Logs
- Workspace security health check
- How Intercom tracks and stores data
- How data is hosted and processed in Intercom
- How to delete your workspace data
- Limit teammates' access to conversations
- Set default audience rules for all messages from certain teammates
- Deleting teammates and their data
- Regional Data Hosting
- Intercom’s inactive workspace deletion process
- Redacting Primary Account Numbers (PAN) in conversations
- Redacting sensitive data in conversations with custom rules