Intercom app

Beth-Ann Sher

Penny Gray

Michael Lee

How Fin keeps your data secure, complies with global regulations, and helps you manage your own workspace security.

Security & Privacy

Learn how we protect customer data with strong security practices.

Security at Fin

Security practices & policies

Use this article to set up and manage authentication for your Intercom workspace — including enabling Google Sign-In, requiring Two-Factor Authentication (2FA), switching between login methods, and troubleshooting common login…

Protect your account with 2FA, Google Sign-On or SAML SSO

Configure SAML SSO to let your team log in to Intercom using your identity provider like Okta or OneLogin.

Integrate with an identity provider and log in with SAML SSO

Set up the Intercom app in Okta to automatically provision, update, and deprovision teammates from your Okta account.

Configure SCIM Provisioning with Okta

Create and remove teammates using Okta, OneLogin or another identity provider using SCIM provisioning.

System for Cross-domain Identity Management (SCIM) Provisioning

Set restrictions on which teammates can access data and features within your Intercom workspace.

Teammate permissions: how to control workspace access

How to force teammates to re-authenticate after a set period of time.

Setting a custom session length for teammates on your workspace

Prevent unauthorized access by restricting which IP addresses can access your workspace.

Restricting access to your Intercom workspace using IP restrictions

How to request a 2FA recovery code

Learn how to sync groups from your Identity Provider (IdP) and map them to Intercom roles to automate teammate permissions.

Assign teammate roles automatically with SCIM groups

How to update your Identity Provider with Intercom's new SAML certificate.

Update your Identity Provider with Intercom's new SAML certificate (by Dec 2026)

Use the REST API IP allowlist to restrict which IP addresses can call your Intercom REST API.

Restrict REST API access by IP allowlist

How to securely authenticate teammates in your workspace.

Teammate account & access management

List trusted domains you use with your Messenger

What is Identity Verification? [Deprecated]

Troubleshooting Identity Verification [Deprecated]

Enhance your security and prevent impersonation by setting up Identity Verification.

Set up Identity Verification for web and mobile [Deprecated]

How to protect your Messenger and user sessions against cross-user impersonation, session theft and more.

Authenticating users in the Messenger with JSON web tokens (JWTs)

How to protect your user Messenger sessions against cross-user impersonation, session theft and unauthorised updates to data attributes

Migrating from Identity Verification to Messenger Security with JWTs

Ensuring you only allow trusted data updates through your Messenger with JWTs and protected attributes

Securing the data you send via the Messenger

Understand how conversation history works when Messenger Security is not set up, and how to give your users access to their full history.

User conversation history visibility

Eric Fitzgerald

Jacopo Scrinzi

Securing your Intercom Messenger from impersonation and unauthorized access.

Messenger security

Add a security email address to your workspace to ensure Intercom can reach the right people in the event of a security incident.

Provide a security contact for your workspace

See the actions you and your teammates take in Intercom like setting messages live, logging in and more.

Review actions taken in your workspace with Teammate activity logs

Keep your conversation content private with contentless notifications and conversation history controls.

Sending email notifications without conversation content or history

How to enable, disable and save attachments.

Control how attachments are uploaded and used

All Intercom domains you'll need to allow in your CSP or firewall.

Using Intercom with Content Security Policy

Protecting your workspace against social engineering

Use this article to identify, fix, and manage Content Security Policy (CSP) errors that are blocking Intercom features on your site. CSP is a browser security feature that controls which…

Resolving Content Security Policy (CSP) errors

This is the full list of available teammate activity logs, to help you track activity by teammates inside your workspace

Event types in Teammate Activity Logs

How to review your workspace’s key security settings and take action to strengthen protection.

Workspace security health check

Thibault Candebat

Learn about the workspace security features you should configure.

Workspace security

A guide to how Intercom processes your data.

How Intercom tracks and stores data

How data is hosted and processed in Intercom

How to delete your workspace data

Configure which conversations your teammates have access to, for a more controlled Inbox experience.

Limit teammates' access to conversations

Choose a set of default audience filters to apply to all of a teammate’s messages.

Set default audience rules for all messages from certain teammates

Deleting teammates and their data

Choose where to have your data processed with Regional Data Hosting in the US, EU, or Australia.

Regional Data Hosting

Intercom’s inactive workspace deletion process

Redacting Primary Account Numbers (PAN) in conversations

Use our content redaction feature to scan conversations for content and overwrite it, so it is never stored in the database or viewable by teammates,

Redacting sensitive data in conversations with custom rules

Kevin O'Sullivan

Learn how Fin processes and stores data, as well as our deletion policies and regional data hosting.

Data protection

Get in touch with our Data Protection Officer.

How to contact us with data queries

How Intercom collects data, and how you can access or delete it.

Deleting your personal data from Intercom

Furnishing your Privacy Notices, Consents, and other Privacy Measures

Privacy

Intercom’s security and compliance documentation and how to access them

Accessing security and compliance documents

Intercom and CCPA

How we comply with GDPR

Apps, Integrations, and Data Migration details for our Regional Data Hosting

Additional details on Intercom Regional Data Hosting

Learn how data portability works with Intercom.

How to export your Intercom data for GDPR

Ana Hegarty-Kelly

Understand how Fin complies with various security and privacy frameworks.

Compliance

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

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Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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Create your account and invite the first people to your workspace.

Pick the right role for each person you add.

Update your plan, payment method, and invoices.

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