Security & Privacy
How Intercom keeps your data secure, complies with global regulations, and helps you manage your own workspace security.
Protect your account with 2FA, Google Sign-On or SAML SSO
Integrate with an identity provider and log in with SAML SSO
Configure SCIM Provisioning with Okta
System for Cross-domain Identity Management (SCIM) Provisioning
Permissions: how to restrict access for some teammates
Setting a custom session length for teammates on your workspace
Restricting access to your Intercom workspace using IP restrictions
How to request a 2FA recovery code
List trusted domains you use with your Messenger
What is Identity Verification?
Troubleshooting Identity Verification
Set up Identity Verification for web and mobile
Authenticating users in the Messenger with JSON web tokens (JWTs)
Migrating from Identity Verification to Messenger Security with JWTs
Securing the data you send via the Messenger
How Intercom tracks and stores data
How data is hosted and processed in Intercom
How to delete your workspace data
Limit teammates' access to conversations
Set default audience rules for all messages from certain teammates
Deleting teammates and their data
Regional Data Hosting
Intercom’s inactive workspace deletion process
Redacting Primary Account Numbers (PAN) in conversations