General information

Intercom is required to assess applicable taxes as required by local laws. Depending on your company address, services sold by Intercom may be subject to tax.

The basics

  • Your company address is used to determine the correct tax rate, if applicable. This is the physical address of the company purchasing Intercom services and is used to calculate any applicable taxes. This may be different from your billing address.

  • Prices shown on our website do not include tax.

  • Billing contacts or individuals with appropriate access can review and update your company address here.

U.S. sales tax

U.S. customers may be subject to state and local sales taxes. Your company address will determine whether your subscription is subject to tax, and the applicable state and local tax rates. Sales tax charges will be included as a line item on your invoice.

Where sales tax is assessed

Due to recent tax law changes, effective September 21, 2020, Intercom is required to apply sales tax in the following jurisdictions:

  • Arizona

  • Connecticut

  • District of Columbia

  • Iowa

  • Massachusetts

  • New York

  • Ohio

  • Pennsylvania

  • South Carolina

  • Texas

  • Utah

  • Washington

  • Tennessee (effective November 1, 2020)

  • Chicago, IL (effective February 3, 2021)

  • Rhode Island (effective January 1, 2022)

  • Maryland (effective February 1, 2022)

While this list represents the jurisdictions where sales of Intercom solutions are currently taxable, state and local tax laws are constantly changing. Accordingly, as tax laws continue to evolve, these jurisdictions may be subject to change.

EU Value-added Tax (VAT)

As a business in the EU, Intercom is obligated to charge a VAT (Value-added Tax) to customers in Europe on every invoice we issue for our service, unless the customer is also a VAT registered business.

By providing your VAT number, you prove that Intercom is providing a service to another legal entity.

To update your VAT number, go to the Billing Page of your Account and click "Edit company address":

Then add your VAT number. Once it is validated, the charge will no longer appear on your invoice.

Depending on the legislation of the country you are a tax resident of, you may be able to claim back VAT expenses at the end of the year. We recommend consulting with your accountant to understand if this is an option for you.


For additional information and questions, contact the Intercom Accounts Receivable team.

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